Host / Hostess

The Host/Hostess is responsible for welcoming and seating guests, managing reservations, and ensuring a positive first impression of the restaurant. This role involves coordinating with front-of-house staff to ensure smooth operations and maintaining a friendly and professional demeanor.

Key Responsibilities:

1. Guest Reception and Seating

o Greet guests warmly as they enter the restaurant and provide them with a pleasant welcome.

o Manage the seating chart and assign tables based on availability and guest preferences.

o Escort guests to their tables and provide menus.

2. Reservation Management

o Answer phone calls and respond to reservation inquiries promptly.

o Manage and update the reservation system, ensuring accurate booking records.

o Handle special requests and accommodate guest preferences as much as possible.

3. Customer Service

o Address guest inquiries and concerns with a professional and courteous attitude.

o Assist in managing guest flow during peak hours to minimize wait times and ensure smooth operations.

o Provide guests with information about the restaurant’s menu, specials, and services.

4. Coordination with Staff

o Communicate effectively with servers and other front-of-house staff to ensure efficient seating and service.

o Coordinate with the kitchen to manage wait times and guest expectations.

5. Maintaining the Host Stand

o Keep the host stand and entrance area clean and organized.

o Maintain up-to-date information on reservations, waitlists, and seating arrangements.

o Ensure that menus, promotional materials, and other guest-facing items are well-stocked and presentable.

6. Handling Payments and Complaints

o Assist with the processing of guest payments and billing inquiries as needed.

o Address and resolve any guest complaints or issues promptly and escalate to management when necessary.

7. Administrative Duties

o Maintain accurate records of reservations, guest preferences, and any special notes.

o Assist with managing the waitlist and seating chart during busy periods.

Qualifications:

• Previous experience as a Host/Hostess or in a customer service role preferred.

• Excellent communication and interpersonal skills.

• Ability to remain calm and professional in a fast-paced environment.

• Basic knowledge of reservation systems and customer service best practices.

Physical Requirements:

• Ability to stand for extended periods and move around the restaurant efficiently.

• Manual dexterity for handling menus and guest interactions.

Working Conditions:

• Work in a restaurant environment with exposure to noise, heat, and high-traffic areas.

• Flexibility to work evenings, weekends, and holidays as needed.