Restaurant Server

The Restaurant Server is responsible for providing excellent service to guests, taking and delivering food and drink orders, and ensuring a positive dining experience. This role involves maintaining knowledge of the menu, managing customer requests, and working closely with the kitchen and other staff members to ensure efficient and high-quality service.

Key Responsibilities:

1. Guest Service

o Greet guests promptly and courteously, presenting menus and providing information about the restaurant’s offerings.

o Take accurate food and drink orders and communicate them clearly to the kitchen and bar staff.

o Serve food and beverages to guests in a timely manner, ensuring correct order delivery.

2. Order Management

o Monitor and manage tables, checking on guests periodically to ensure satisfaction and address any issues or additional requests.

o Handle special requests, dietary restrictions, and any other guest needs with attention and professionalism.

o Ensure that all food and drink items are served at the correct temperature and presentation.

3. Table Maintenance

o Set up and clear tables efficiently, ensuring that tables are properly reset between guests.

o Maintain cleanliness and organization of the service area, including tables, utensils, and condiments.

o Refill water glasses, coffee cups, and other beverages as needed.

4. Payment Handling

o Present checks to guests, process payments, and handle cash or credit transactions accurately.

o Provide change and receipts, ensuring correct billing and resolving any discrepancies.

5. Communication and Teamwork

o Communicate effectively with kitchen staff, bartenders, and other servers to ensure smooth service and timely delivery of orders.

o Collaborate with other team members to support service during peak periods and special events.

6. Health and Safety Compliance

o Follow proper sanitation and hygiene practices to ensure a clean and safe dining environment.

o Adhere to health and safety regulations, including food handling and storage guidelines.

7. Upselling and Promotions

o Promote and upsell menu items, including specials, desserts, and beverages, to enhance the guest experience and increase sales.

o Stay informed about the restaurant’s menu, specials, and promotions to effectively recommend items to guests.

Qualifications:

• Previous experience as a server or in a customer service role preferred but not required.

• Excellent communication and interpersonal skills.

• Ability to handle multiple tasks simultaneously and work efficiently in a fast-paced environment.

• Basic knowledge of food and beverage service and menu items.

• Familiarity with health and safety regulations.

Physical Requirements:

• Ability to stand for extended periods and carry trays or food items weighing up to 25 lbs.

• Manual dexterity for handling utensils and serving dishes.

Working Conditions:

• Work in a restaurant environment with exposure to noise, heat, and high-traffic areas.

• Flexibility to work evenings, weekends, and holidays as needed.