Director of Outlets

Discover a Championship Career at the Heart of Palm Beach Gardens

Immerse yourself in the vibrant culture and warm climate of Florida's tropical paradise, Palm Beach Gardens. Here at the PGA National Resort, we're not just offering a job, but an opportunity to be a part of our Championship team. This is an exciting role that offers variety, challenge and a chance to shape the experience of our guests.

As our Director of Outlets, you'll direct and organize the activities and services of our resort’s food and beverage outlets, including Honeybelle, Birdies,In-Room Dining, Pool Bar, Spa Café and Market Place. You'll work closely with the Outlet Managers, Assistant Outlet Managers, Director of Food and Beverage, and other resort departments, ensuring our outlets are a buzzing hub of activity and enjoyment for our guests.

Your Responsibilities

Essential Job Functions: Include the following. Other job duties may be assigned.

• Responsible for short and long-term planning of Outlets
• Ensure effective hiring, training, development, promotion and continuous reinforcement of all staff.
• Lead and coach the team towards achieving “Championship” guest service and employee satisfaction results.
• Full understanding of employee engagement and accountability.
• Assist with the development and implementation of creative strategies for revenue enhancement and cost containment, labor controls, etc.
• Assist in the development and recommendations of the budget, marketing plans and objectives. Manage within those approved plans.
• Responsible for maintaining a high energy, positive, professional appearance.
• Plan, coordinate & manage special events and holiday functions.
• Ability to take the initiative to run the outlets as a free-standing entity.
• Must be able to work a flexible shift, weekends, holidays.
• Must have Florida Food Handlers and Alcohol compliance certifications or obtain within 30 days of hire.

Qualifications- We're looking for a dynamic individual with a true desire to understand and anticipate the needs of others in a fast-paced, multi-Outlet environment. You'll need:

• 3-5 years’ experience in Food & Beverage Senior Management role in a Resort.
• A true desire to understand and anticipate the needs of others in a fast-paced multi-Outlet environment.
• Refined verbal and written communication skills.
• Must be proficient in general computer knowledge, including a working knowledge of point-of-sale systems (Micros) and Microsoft Office products.
• Extremely detail oriented and organized.
• Possess proven leadership skills.
• Possess strong food and beverage knowledge. Beverage knowledge should include wine, spirits and beer.
• Hotel experience with operating multiple Outlets and Bars and a thorough understanding of restaurant service.

Reasoning Ability

Ability to solve problems and deal with a variety of variables in situations where only limited standardization exists. Ability to provide and interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Other Skills and Abilities

Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. Ability to process administrative work. Ability to resolve guest and employee conflicts. Ability to manage multiple tasks effectively.

Physical Demands: While performing the duties of this job, the employee regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or listen. The employee frequently is required to walk. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must occasionally lift, push, carry, pull, or move up to 50 pounds. Repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Work Environment: Work is generally performed in kitchen areas, restaurants, or offices.

At PGA National Resort, we are an equal opportunity employer dedicated to fostering a diverse and inclusive workforce. We proudly support veterans and individuals with disabilities. We do not discriminate against employees or applicants based on pay inquiries, discussions, or disclosures.

Come join our Championship team and enjoy the Palm Beach lifestyle. Develop your career, indulge your love of food and beverage, and soak up the Florida sun. We can't wait to meet you!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)