Senior Catering and Conference Service Manager

Summary: The Senior Catering and Conference Service Manager position will be responsible for the selling and successful implementation of social events, weddings and local meetings/conferences. In addition to event selling and management, may also be responsible for coordinating with the sales and revenue team for social group blocks.

Essential Job Functions: Include the following. Other duties may be assigned.

• Primary responsibility is selling and servicing events.
• Primary sales efforts are in Banquet Food and Beverage, and include menu planning, agenda setting and hotel meeting services.
• Duties also include contract review, and facilitating communication before, during and post event with pertinent hotel staff to ensure a high level of service. 
• The manager will host hotel tours, maintain strong customer relationships, participate and may lead event meetings and other staff meetings, and work as a team member with the sales and catering/conference staff.
• The manager also works closely with an assigned Administrative Assistant and other support staff.

Additional tasks and special projects will be assigned as needed.  Some administrative responsibilities will include, but are not limited to, the specific catering financial reports: weekly and month end Catering Pace, weekly and monthly Forecasting, etc.

The Senior Catering Manager will be assigned a financial goal that will be part of the overall Catering goal.  He/she will be paid quarterly based on the outlined sales incentive plan.

Qualification Requirements:

• Flexible work hours to include weekend and holidays in order to meet the demands of a 24-hour operation
• Computer skills required: Microsoft Office – Word, Excel, Powerpoint, Outlook, Delphi / Delphi fdc, Opera / Micros, V1 / Agylysis

• Refined verbal and written communication skills
• 2 years in Hotel Sales and/or Event Planning
• A true desire to satisfy the needs of others in a fast-paced environment
• Multitasking skills
• Negotiation skills
• Ability to meet deadlines, targets
• Good problem-solving skills
• Interpersonal skills
• Possesses a great attitude and friendly demeanor
• Works well as a team and shows respect in the workplace

Education and Experience: High school diploma or equivalent.

Language Skills: Excellent service skills including etiquette and ability to work with the public. Knowledge of communications skills, organization skills, ability to deal with diverse clientele, golf knowledge.

Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Other Skills and Abilities: Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. Ability to process administrative work. Ability to manage multiple tasks effectively.

Physical Demands: While performing the duties of this job, the employee will be sitting for extended periods of time answering and sending emails. Might regularly stand, walk, and talk. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone and copier machine.

PGA National Resort is an Equal Opportunity Employer:

Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity