Photo of The Ballantyne, a Luxury Collection Hotel, Charlotte, NC

Spa Supervisor

The Ballantyne, a Luxury Collection Hotel

10000 Ballantyne Commons Parkway
Charlotte, NC 28277

244 Room Hotel
Managed By Northwood Hospitality
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Compensation: 17.00-18.00, Full-Time

Job Description

Position Summary:

The Spa Supervisor will be responsible for managing all aspects of spa reservations, ensuring a seamless booking experience for our guests. This role requires exceptional organizational skills, attention to detail, and the ability to lead a team of reservation specialists. The ideal candidate will be passionate about guest satisfaction and will contribute to maintaining the spa’s reputation as a premier wellness destination.

Key Responsibilities:

  • Oversee and manage all spa reservation activities, ensuring accuracy and prompt service.
  • Supervise the reservations team, providing training, support, and performance feedback.
  • Develop and implement efficient procedures for handling reservations and optimizing spa schedules.
  • Ensure that guest requests, special preferences, and scheduling needs are accurately recorded and fulfilled.
  • Collaborate with spa management and other hotel departments to optimize guest experiences and improve operational efficiency.
  • Monitor daily reservation reports, address booking conflicts, and ensure maximum occupancy.
  • Handle guest inquiries and resolve any reservation issues in a timely and professional manner.
  • Assist in promoting spa services and packages through reservation channels and maintain knowledge of current spa offerings.
  • Maintain a high level of guest satisfaction by delivering personalized, attentive service.

Qualifications:

  • Strong leadership and team management skills.
  • Excellent organizational and multitasking abilities.
  • High attention to detail and commitment to delivering exceptional guest service.
  • Ability to remain calm under pressure and resolve guest concerns efficiently.
  • Outstanding communication and interpersonal skills.

Benefits:

  • 401k after 90 days, fully vested, company match to 3%
  • Medical (3 plan choices)
  • Dental (2 Plan choices)
  • Vision
  • Employee Assistance Program (EAP)
  • Flexible Spending Account (FSA)
  • Awesome Paid Time Off policy
  • Mariott Hotel Discounts Worldwide
  • Northwood Hospitality Discounts 
  • Discounts at our Gallery Restaurant and Spa

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer. We are committed to hiring a diverse workforce and maintaining an inclusive culture.

Reasonable accommodations may be made to enable individuals with disabilities to perform the 

essential functions of the job.

Posted September 20, 2024

The Ballantyne, a Luxury Collection Hotel

The Ballantyne, a Luxury Collection Hotel

Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Explore the spa, 24-hour room service, afternoon tea and leisure offerings. The Ballantyne features beautiful hotel rooms, a lovely cottage and The Lodge at Ballantyne, a 35-room group retreat. Meeting and event with event facilities with spacious and picturesque outdoor venues, on-site group activities and creative culinary offerings.

The Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.

Values

Integrity, Collaboration, Passion

We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.

Benefits

At The Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.

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