Photo of The Ballantyne, a Luxury Collection Hotel, Charlotte, NC

Host / Hostess

The Ballantyne, a Luxury Collection Hotel

10000 Ballantyne Commons Parkway
Charlotte, NC 28277

244 Room Hotel
Managed By Northwood Hospitality
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Compensation: $14.00, Full-Time

Job Description

Job Summary

Warmly greets guests to Gallery Restaurant to ensure a welcoming and inviting environment for guests to dine. Seats guests, establishes rapport, and assists with restaurant service during busy periods. Follows all Forbes and brand standards.

Job Duties

  •   Takes reservations via phone and in person. 
  • Greets and assists guests in a professional and prompt manner, using guests' names when possible. 
  • Seats guests at their tables, establishes rapport in a genuine manner and provides menus. 
  • Monitors dining room to anticipate guests' needs. Assists guests or communicates their needs to servers and server assistants. 
  • Assists in clearing off and resetting tables during busy periods. 
  • Maintains host stand in a clean and organized manner. 

    Education and Experience

  •     High school diploma or equivalent preferred 
  •     1 - 2 years previous experience in a Forbes 4 or 5 star restaurant preferred
  •     Experience using Opentable preferred 

    Skills & Abilities

  •     Excellent verbal and written communication skills
  •     Strong customer service focus 
  •     Excellent organizational skills 
  •     Ability to work in a fast paced environment 
  •     Ability to work a flexible schedule, including nights, weekends and holidays 

    Physical Requirements

  •     Ability to stand and walk during entire shift, talk, hear, reach, bend and grasp
  •     Ability to push, pull, lift, carry or otherwise move items up to 15 lbs.  

    Benefits:

    • 401k after 90 days, fully vested, company match to 3%
    • Medical (4 plan choices)
    • Dental (2 Plan choices)
    • Vision
    • Employee Assistance Program (EAP)
    • Flexible Spending Account (FSA)
    • Awesome Paid Time Off policy
    • Marriott Hotel Discounts Worldwide
    • Northwood Hospitality Discounts 
    • Discounts at our Gallery Restaurant and Spa
    • Posted September 18, 2024

    The Ballantyne, a Luxury Collection Hotel

    The Ballantyne, a Luxury Collection Hotel

    Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Explore the spa, 24-hour room service, afternoon tea and leisure offerings. The Ballantyne features beautiful hotel rooms, a lovely cottage and The Lodge at Ballantyne, a 35-room group retreat. Meeting and event with event facilities with spacious and picturesque outdoor venues, on-site group activities and creative culinary offerings.

    The Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.

    Values

    Integrity, Collaboration, Passion

    We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.

    Benefits

    At The Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.

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