Spa Supervisor

Job Description

Position Summary:

The Spa Supervisor will be responsible for managing all aspects of spa reservations, ensuring a seamless booking experience for our guests. This role requires exceptional organizational skills, attention to detail, and the ability to lead a team of reservation specialists. The ideal candidate will be passionate about guest satisfaction and will contribute to maintaining the spa’s reputation as a premier wellness destination.

Key Responsibilities:

• Oversee and manage all spa reservation activities, ensuring accuracy and prompt service.
• Supervise the reservations team, providing training, support, and performance feedback.
• Develop and implement efficient procedures for handling reservations and optimizing spa schedules.
• Ensure that guest requests, special preferences, and scheduling needs are accurately recorded and fulfilled.
• Collaborate with spa management and other hotel departments to optimize guest experiences and improve operational efficiency.
• Monitor daily reservation reports, address booking conflicts, and ensure maximum occupancy.
• Handle guest inquiries and resolve any reservation issues in a timely and professional manner.
• Assist in promoting spa services and packages through reservation channels and maintain knowledge of current spa offerings.
• Maintain a high level of guest satisfaction by delivering personalized, attentive service.

Qualifications:

• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• High attention to detail and commitment to delivering exceptional guest service.
• Ability to remain calm under pressure and resolve guest concerns efficiently.
• Outstanding communication and interpersonal skills.

Benefits:

• 401k after 90 days, fully vested, company match to 3%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Awesome Paid Time Off policy
• Mariott Hotel Discounts Worldwide
• Northwood Hospitality Discounts 
• Discounts at our Gallery Restaurant and Spa

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer. We are committed to hiring a diverse workforce and maintaining an inclusive culture.

Reasonable accommodations may be made to enable individuals with disabilities to perform the 

essential functions of the job.