Bell / Door Attendant

Bell Attendant: 

Overview: As a Bell Attendant, your main responsibility is to provide excellent service to hotel guests. This includes assisting with the check-in and check-out processes, driving the hotel vehicle for scheduled runs and as needed, and ensuring that guests have a comfortable and enjoyable stay. 

Key Responsibilities: 

• Must have a driver's license 
• Smile, be attentive, go above and beyond and be a great team player
• Be present at door and outside for car arrivals

• Escort incoming hotel guests in a friendly and courteous manner.

• Provide information about the hotel's services and facilities, as well as local attractions and entertainment options. 

• Help guests with their luggage and packages, either to their room

• Deliver messages and run errands, both on and off hotel property.

• Maintain cleanliness and safety in the work environment at all times.

• Safely drive company or guest vehicles to assist guests.

• Pick up and deliver laundry and valet items if necessary 

• Maintain a record of all deliveries and guests requests.

• Manage short-term baggage storage for guests.

• Follow all safety policies and procedures to ensure a safe working environment. 

• Interact with guests in a friendly and attentive manner at all times. 

• Resolve Issues brought by attention of the guest.

Statement Qualifications: Knowledge/Education/Experience: 

Preferred high school diploma or equivalent.  College degree is a plus.

Prior experience in a customer service position is a plus.

Must possess a valid driver's license and be at least 21 years old with an acceptable driving record as required by the company's insurance carrier. 

Physical Requirements:  

Ability to stand for the entire shift 

Willingness to work long hours when necessary and work days, nights and weekends. 

Ability to lift, carry, push, or pull up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly (such as when handling luggage carts or moving objects).

Clear communication skills to effectively convey information and ideas. - Ability to remain composed under pressure.

Must be able to speak English fluently and carry on a conversation with guests. 

It is the policy of Barriere Fouquet’s to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.