Front Desk Agent

Responsibilities:

• Greeting guests upon arrival and making them feel welcomed.
• Check-in and check-out courteously and efficiently; process all payments according to established hotel requirements
• Register guests, issue room keys, and provide information on hotel services and room location.
• Maintain professional telephone etiquette based on hotel standards.
• Delivering mail and messages.
• Processing guest payments and inform customers about payment methods and verify their credit card data
• Reconciles all transactions at the close of each shift
• Handling phone system, transferring calls, reservations, etc.
• Coordinating with bell service and staff management.
• Coordinating transportation to and from the airport and Coordinating any room changes or moves.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Processing meal and beverage requests.
• Communicating important information with the previous and next shifts.
• Have knowledge of emergency procedures and assist as needed.
• Upsell additional facilities and services, when appropriate
• Review all wakeup call requests, delivering all early morning calls, and complete appropriate shift pass on to the incoming team.
• Perform other duties as requested by the manager.

The ideal candidate would have:

• 3+ years of customer service experience.
• Experience in a hotel or a related field preferred.
• Speaking, writing and reading English is required. Second language is a plus 
• French Speaking a plus 
• Ability to interpret and perform basic computer and POS system functions.
• Have excellent personal presentation and interpersonal skills.

Hotel Barriere Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.