Director of Front Office

About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role: We are seeking a dynamic Director of Front Office to oversee all aspects of our hotel’s guest services. This leadership role requires a hands-on approach, a passion for hospitality, and the ability to create exceptional experiences for our guests.

Our ideal candidate will be a proactive problem-solver who thrives in a fast-paced environment and must have a flexible work schedule.

TEAM Benefits:

• Bonus eligible
• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunities
• Complimentary Shift Meal
• We are conveniently located within walking distance from State/Lake and Chicago-Red L Stations and multiple bus transportation stations for easy commuting

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities: 

• Oversees all day-to-day operations of Front Office Operations ensuring that all established front office and hotel policies are followed. Represent the hotel as Senior Leadership MOD during scheduled shifts
• Liaise with Senior Management to make decisions for operational activities and set strategic goals
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Revise and/or formulate policies and promote their implementation
• Train and Develop TEAM members
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel
• Communicate with Department Managers on all guest and employee concerns & challenges
• Follow-up on any guest complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience
• Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned, requested or deemed necessary by management
• Serve as the on-call leader during nights and peak times, addressing issues and making critical decisions as needed
• Foster a positive and collaborative work environment, promoting teamwork and professional development
• Conduct regular team meetings and training sessions to ensure staff are well-informed and motivated
• Other duties as assigned

Requirements:

• Proven 2+ years of Director of Front Office experience in a branded hotel environment is preferred
• 3-5 years’ experience in a hotel senior leadership position required
• Hilton brand hotel experience is beneficial
• College degree or coursework in hospitality related field preferred
• Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Fluency in English: additional languages preferred. Spanish language skills are beneficial
• Excellent verbal and written communication skills
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• Strong leadership skills
• Superior interpersonal and customer service skills
• Reliable with the ability to multi-task and work under pressure
• Standing and walking is continuous for 4-5 hours at a time
• Full availability is required, must be able to work varied hours including nights, weekends, and holidays