Front Desk Supervisor

As Complex Front Office Supervisor you will mentor our dynamic front office TEAM at Embassy Suites by Hilton Chicago Downtown River North and Hilton Garden Inn Downtown/Magnificent Mile ensuring outstanding customer service and delivering positive guest experiences.

TEAM Culture:

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with company that values them. Our hope is that each day you'll uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

Professional Career Path and Advancement Opportunities:

• Assistant Front Office Manger • Front Office Manager • Assistant General Manager

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?  

Our Management Development Program is a perfect way to get you to the next level!   The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What’s Your More?

TEAM Benefits:

• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• Career advancement opportunity
• Team and Travel Discounts
• Vacation/Well/Holiday Pay
• Referral Bonus Program
• We are conveniently located within walking distance from multiple public transportation stations for easy commuting 

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

What you will be doing: 

In this role you will supervise front desk operation, and collaborate with our Front Office Manager and housekeeping department, ensuring proper staffing levels and guest room inventory.

Requirements to be successful in this role:

• 1-2 years' prior front desk experience in a luxury brand setting or hotel environment is ideal, but willing to train the right customer service professional looking to grow their career.  
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack).
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Fluency in English: additional languages preferred. Spanish language skills are highly desired.
• Flexible schedule required for days, weekends, and holidays
• Proficient in Microsoft and software systems
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.

Compensation: $22 hourly