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F&B Shift Manager

Desert Diamond Casinos

7350 S Nogales Hwy
Tucson, AZ 85756

Gaming Company
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Full-Time

Position Summary

Under direct supervision of the Food Court Manager, Bar Manager, or Restaurant Manager (based on assigned venue), oversees operations for the Food & Beverage operations and maintains professional, efficient and courteous Food and Beverage operations; by greeting guests and team members, establishing a rapport with them, and giving them outstanding service and training in a professional and timely manner. Works in tandem with culinary staff to exceed guest’s expectations. Must have extensive knowledge of Title 4 (Arizona liquor law). Works efficiently in a team based environment and must follow Tohono O’odham Gaming Enterprise (TOGE) alcohol training as well as all TOGE internal controls, consistently.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  •     Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).    
  •     Ensures all repairs are made timely and accurately.
  •     Ensures the interior surroundings are safe, clean, and professional.
  •     Ensures an engaged, empowered and high performance workplace culture.
  •     Knowledge of the laws and regulations governing Food & Beverage. Ensures that all Tribal, City, State and Federal Health/Food Safety codes are upheld. 
  •     Responsible for maintaining a clean, organized and sanitized work area all while following all TOGE, Tribal, City, State and Federal health/food safety regulations and codes.
  •     Responsible for the delivery of service for Food & Beverage functions.
  •     Responds and resolves customer complaints.
  •     Responsible for quality control of items being served.
  •     Fills requisitions for warehouse.
  •     Orders nonfood items for all outlets.
  •     Trains staff members, organizes workloads and directs staff.
  •     Creates schedules according to functions.
  •     Conducts monthly inventory.
  •     Provides exceptional guest service to all guests in a friendly, efficient manner.
  •     Conducts performance evaluations on subordinates for purposes of job performance, counseling, and/or disciplinary action and other supervisory responsibilities.
  •     Works with the Food & Beverage Department to coordinate all functions.
  •     Serves alcohol and non-alcoholic beverages to casino guests and ensures that legal drinking age are followed and complies with all Title 4 (Arizona liquor law) and TOGE alcohol controls. 
  •     Adheres to all Title 4 (Arizona liquor law) and TOGE internal controls.
  •     Contributes to a team effort and accomplishes related results as required.
  •     Performs other duties as required.
  •     Analyzes member survey results and regular member/guest feedback. Partners with management to identify opportunities for improvement to be addressed with effective training solutions.
  •     Exemplifies the desired culture and philosophies of the organization.
  •     Demonstrate Desert Diamond Casino “On Brand” attitude towards team members & guest at all times.
  •     Displays, supports and reinforces Desert Diamond Casino’s Spirit of Service Standards.
  •     Model the company standards and lead by example

    • Minimum Qualifications

    Education And Experience

    High school diploma or GED plus 3 years of recent dining room food service or restaurant management experience; or equivalent combination of experience and education. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  •     Must have excellent written and verbal communications skills with team members and the public. 
  •     Knowledge of restaurant management.
  •     Knowledge of inventory practices.
  •     Knowledge of management techniques.
  •     Knowledge of dining, buffet and food maintenance operations and customer service.
  •     Knowledge of all menu items including entrees, side dishes, beverages and desserts.
  •     Knowledge of POS systems.
  •     Ability to obtain a Food Handlers card. 
  •     Ability to obtain TIPS certification.
  •     Ability to communicate effectively in the English language, both verbally and in writing with other staff and general public.
  •     Ability to service customers in a professional appearance and manner.
  •     Ability to follow instructions and work in a stressful and busy environment.
  •     Skill in interpersonal and customer relations.
  •     Ability to carry out detailed, but uninvolved written and oral instructions.
  •     Skill in the use of computer, preferably in a PC, Windows-based operating environment.

    Physical Demands

    While performing the duties of this job, the team member regularly is required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

    Work Environment

    Work is generally performed in a restaurant and casino setting with exposure to second-hand smoke and a high noise level.  Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required. Extended hours and irregular shifts may be required.

    • Posted November 27, 2024

    Desert Diamond Casinos

    Desert Diamond Casinos offer a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. Amenities include unmatched gaming options, fine dining, and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

    An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

    Our gaming properties include:

    Desert Diamond Casino Sahuarita which features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games, as well as a Sportsbook. There are two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor. The property provides high-tech banquet & catering, conference and business meeting rooms and the Diamond Center can cater up to 2,400 guests.

    Desert Diamond Casino Tucson which is located a convenient distance from both the Tucson International Airport and downtown.The casino offers a poker room, slots, table games including live blackjack and roulette, high-stakes bingo, and a Sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features state-of the- art meeting spaces, luxurious rooms with complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

    Desert Diamond Casino West Valley which has nearby shopping, dining, and nightlife and is the official casino partner of Westgate Entertainment District. The casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21. The Sportsbook provides a venue to wager on sports events.Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    Desert Diamond Casino Why which is the smallest of our four gaming properties, which features a convenience store, gas station, and slot machines. It's a favorite stop for travelers going to and from Rocky Point, Mexico.

    You can get a job anywhere, but Desert Diamond Casinos offer you a career!

    Incredible Work Environment:

    We work hard to make sure that each property supports an environment of fun and excitement, both for our guests and our valued employees.

    Corporate Culture: 

    Our team is dedicated to the success of our enterprise & business and creating a culture where diversity is respected and values are honored. Together, our commitment to our guests, community, and fellow employees, helps us to thrive as a high performance gaming enterprise.

    Unparalleled Benefits: We offer a variety of insurance options, including medical, dental, vision, home, automobile, short and long term disability, pet and legal insurances. In addition, we offer 401K, relocation, paid time off, an employee assistance program, competitive compensation, tuition assistance and more.

    Training: Our organizational development team provides training throughout our casinos for both new hires and career employees who want to move into new positions.

    Why you’ll love working in Arizona:
    https://moving.tips/city-guides/reasons-to-move-to-arizona/

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