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Table Games Pit Manager

Desert Diamond Casinos

7350 S Nogales Hwy
Tucson, AZ 85756

Gaming Company
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Full-Time

Position Summary

Under general supervision of the Table Games Assistant Shift Manager and oversees table game operations.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  •  Practices Outstanding Guest Service, to both internal as well as external guests, by promoting teamwork and creating a fun, friendly and inviting atmosphere that encourages mutual respect.
  •  Implements and ensures compliance with department, casino, gaming regulatory policies, procedures, and internal controls.
  •  Assists the Table Games Assistant Shift Manager and Table Games Shift Manager with  the day-to-day Table Games operations including managing labor costs, table limits and game mix to successfully achieve a cost effective and profitable department.
  •  Ensures dealer quality and efficiency so they may deal at the Department mandated game pace (hands per hour), as well as supervisor quality and efficiency in supporting the dealers to accomplish this goal.
  •  Ensures an open atmosphere that promotes skill enhancement.
  •  Must be able to accurately identify the value of a guest based on the guest’s play
  •  Must be able to identify guests whose play may be developed further and assist in that development by effective communication with Table Games management and other departments by taking an active role in extending Outstanding Guest Service to that guest
  •  Assists the Table Games Assistant Shift Manager and Table Games Shift Manager, Must utilize basic strategy and warning signs of advantage play to either identify the possibility of an advantage player, or accurately rule out a guest as an advantage player.
  •  Works with Surveillance in detecting and taking action against cheating, fraud and other disruptions as company policy dictates.
  •  Ability to impress cards
  •  Estimates win/loss of a shift.
  •  Safeguards casino assets; to include cards, dice, gaming chips, etc.
  •  Assists the Table Games Assistant Shift Manager and Table Games Shift Manager.
  •  Takes disciplinary actions when necessary towards Table Games Dealers and Table Games Floor Supervisors.
  •  Performs other duties as required.

    • Minimum Qualifications

    Education And Experience

    High school diploma or GED plus three years of experience in the Table Games and casino operations in a supervisory capacity; or equivalent combination of experience and education.  Must know basic strategy and be able to pass a basic strategy exam. Must be able to pass a math exam that includes specific player rating scenarios.  Must be 18 years of age or older.  No felony, theft or stealing convictions.   Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license; and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  •  Ability to practice the principles of public relations and outstanding guest service.
  •  Extensive Knowledge of, and ability to deal, all table games offered by TOGE.
  •  Extensive and complete knowledge of Internal Controls
  •  Knowledge of procedures and Casino floor operations.
  •  Extensive Knowledge and practice of all Title 31 requirements.
  •  Excellent problem solving skills and the ability to adapt quickly to changing dynamics and priorities
  •  Excellent verbal and interpersonal communication skills
  •  Ability to implement new games.
  •  Must know basic strategy and identify warning signs of advantage play.
  •  Ability to multi-task efficiently.
  •  Skill in human relations, communication and supervision of assigned staff.
  •  Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
  •  Ability to interpret a variety of instructions furnished in written and oral form.
  •  Ability to investigate and analyze information and be able to apply what is learned to the operation.
  •  Ability to foster a cooperative work environment.
  •  Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members and guests at all levels.
  •  Ability to demonstrate excellence in job performance, and continually seek improvement in results.
  •  Skill in organizing resources and establishing priorities.
  •  Skill in the use of personal computers and related software applications.

    Physical Demands

    While performing the duties of this job, the team member regularly is required to stand and walk; use hands and fingers, handle, or feel; reach with hands and arms; and talk or hear.  The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl.  The team member must occasionally lift and/or move up to 50 pounds.

    Work Environment

    Work is generally performed in a Casino setting with exposure to second-hand smoke and a high noise level.  Evenings, graveyards, holidays and/or weekend work may be required.  Extended hours and irregular shifts may be required.   

    • Posted October 25, 2024

    Desert Diamond Casinos

    Desert Diamond Casinos offer a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. Amenities include unmatched gaming options, fine dining, and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

    An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

    Our gaming properties include:

    Desert Diamond Casino Sahuarita which features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games, as well as a Sportsbook. There are two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor. The property provides high-tech banquet & catering, conference and business meeting rooms and the Diamond Center can cater up to 2,400 guests.

    Desert Diamond Casino Tucson which is located a convenient distance from both the Tucson International Airport and downtown.The casino offers a poker room, slots, table games including live blackjack and roulette, high-stakes bingo, and a Sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features state-of the- art meeting spaces, luxurious rooms with complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

    Desert Diamond Casino West Valley which has nearby shopping, dining, and nightlife and is the official casino partner of Westgate Entertainment District. The casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21. The Sportsbook provides a venue to wager on sports events.Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    Desert Diamond Casino Why which is the smallest of our four gaming properties, which features a convenience store, gas station, and slot machines. It's a favorite stop for travelers going to and from Rocky Point, Mexico.

    You can get a job anywhere, but Desert Diamond Casinos offer you a career!

    Incredible Work Environment:

    We work hard to make sure that each property supports an environment of fun and excitement, both for our guests and our valued employees.

    Corporate Culture: 

    Our team is dedicated to the success of our enterprise & business and creating a culture where diversity is respected and values are honored. Together, our commitment to our guests, community, and fellow employees, helps us to thrive as a high performance gaming enterprise.

    Unparalleled Benefits: We offer a variety of insurance options, including medical, dental, vision, home, automobile, short and long term disability, pet and legal insurances. In addition, we offer 401K, relocation, paid time off, an employee assistance program, competitive compensation, tuition assistance and more.

    Training: Our organizational development team provides training throughout our casinos for both new hires and career employees who want to move into new positions.

    Why you’ll love working in Arizona:
    https://moving.tips/city-guides/reasons-to-move-to-arizona/

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