Pool Front Desk Supervisor

Join Our Poolside Team as a Front Desk Supervisor!

Are you a natural leader with a passion for delivering exceptional guest experiences? Do you thrive in a fast-paced environment where every day is different? We’re looking for an enthusiastic Front Desk Supervisor to oversee our dynamic poolside front desk team! Help us create unforgettable moments for our guests while ensuring the smooth operation of our front desk and poolside services.

**SEASONAL POSITION May - September**

Potential for FT opportunities after the pool season

$16 to $18 per hour DOE$19 to $21 per hour DOE

• Lead with a Splash! Supervise and inspire the front desk team, ensuring every guest receives top-tier service from check-in to check-out.
• Guest Satisfaction Champion: Take ownership of the poolside guest experience by addressing any concerns, resolving issues quickly, and ensuring total guest satisfaction.
• Master of Operations: Oversee daily operations, including reservations, cash handling, and room assignments, ensuring everything runs seamlessly at the front desk.
• Team Leadership: Manage, train, and motivate front desk staff, ensuring they’re always prepared and working at their best. You'll lead by example, guiding the team through the fast-paced and exciting poolside environment.
• Financial Stewardship: Help manage department budgeting, forecasting, and revenue goals. Review daily reports, rate calendars, and inventory to maximize profitability.
• Dynamic Scheduling: Stay on top of lobby traffic and adjust staffing levels to maintain smooth operations, especially during peak poolside moments.
• Conduct Meetings & Trainings: Lead daily pre-shift meetings to ensure everyone is on the same page and equipped to provide top-notch service.
• Guest Relations Master: Investigate and resolve any guest complaints with patience, tact, and a calm demeanor, ensuring that all concerns are handled swiftly.
• Safety and Security: Keep a watchful eye on both guest safety and property security, ensuring a secure and enjoyable environment for everyone.
• Marketing & Promotion: Implement corporate marketing initiatives and upsell poolside services, ensuring that guests are aware of all the fun amenities and events happening at the pool.
• Collaborate Across Departments: Work closely with other departments to guarantee smooth coordination and that all guest needs are met.

• Previous Hospitality Leadership Experience: Experience in supervising or leading a team in a fast-paced environment is a plus.
• Excellent Communication Skills: You’ll be the voice of the poolside, so it’s important to be able to communicate clearly and confidently with both staff and guests.
• Problem Solver Extraordinaire: Ability to handle guest complaints, operational challenges, and staffing issues with grace and diplomacy.
• Organizational Mastery: Strong skills in scheduling, inventory management, and financial oversight, with the ability to multitask in a high-energy setting.
• Tech-Savvy: Proficiency in using computer systems for reservations, guest registration, and reporting.
• Customer-Centric Attitude: You’ll need to be someone who goes above and beyond to ensure guests feel valued and heard.

• Work in the Heart of the Action: Manage a vibrant and exciting poolside team while enjoying the energetic atmosphere of the pool.
• Career Growth: We offer training, mentorship, and career advancement opportunities in the hospitality industry.
• Make an Impact: Lead a team that directly impacts guest experiences, helping create lasting memories by the pool.
• Fun Environment: Enjoy working in a dynamic, fast-paced environment where every day brings something new.

• Ability to move around the pool area, manage a team, and assist guests with their needs.
• Must be able to lift up to 25 pounds and perform tasks like bending, reaching, kneeling, and moving throughout guest floors.
• Comfortable working in varying temperatures and conditions (sun, rain, or cool evenings).
• Be ready to respond to visual and aural cues quickly and work in a physically demanding environment when necessary.

Are you ready to take charge and lead an unforgettable poolside experience? Apply now and become part of our energetic team that’s dedicated to making every guest’s poolside adventure exceptional!