Night Auditor

hos·pi·tal·i·ty (noun): The friendly and generous reception and entertainment of guests, visitors, or strangers.

When you think of home, how do you picture it? Is there a plate of warm baked biscuits in the morning? An ice cold pitcher of sweet tea to rescue you from the heat of the afternoon? Is it a place where everyone you meet treats you like family, and welcomes you with open arms?

At Our Town Hospitality, Our Town is your home.  

You can make that career move at the Hotel Alba Tampa, Tapestry Collection by Hilton as a Night auditor.

The Night auditors typically perform a mixture of guest services, accounting and administrative duties. They meet guests' needs during the overnight shift, review the hotel's finances from the previous day and prepare for the next morning's attendant to arrive.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

Greeting and checking in guest upon arrival and providing them with relevant hotel information.

Auditing and balancing reports from the day shifts.

Promote and sell special hotel programs.

Interact with staff in a professional manner, assisting other department with necessary information.

Answering phones and entering guest request via ALICE.

Be knowledge of all emergency procedures and hotel policies.

Communicate all pertinent information to the Front Desk Manager and other Front Desk team members.

Running end-of-day reports before close of the shift.

Verifying that all end-of-day tasks from other departments.

Neat, professional appearance.

Knowledge of local attractions, restaurants and transportation services.

Friendly, helpful attitude toward guests and other staff members.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

High school graduate or equivalent.

Two years of college education preferred.

Two years experience in a service industry, preferably in the hotel industry.

Excellent oral and communication skills.

Computer literate.  Knowledge of Hilton OnQ, and PEP PMS operating system.

Pleasant telephone demeanor.

The Hotel Alba is an equal employment opportunity employer and will not discriminate, or retaliate against any employee or applicant in any manner prohibited by applicable federal, state, or local laws.