Lead Food and Beverage Attendant
Under the direction of the Supervisor of Food & Beverage, the Lead Food & Beverage Attendant assists with all FOH venue responsibilities including host stand, POS, and dining room. This position aids in leading a team of attendants by providing direction, training, and support while ensuring excellent customer service that aligns with Yaamava’ Brand Service Standards. The Lead Food & Beverage Attendant collaborates and coordinates with the front-of-house and culinary teams acting as an extension of leadership. This position also assists with maintaining proper inventory, product accuracy, and adhering to the responsible sale and service of alcoholic beverages where applicable. The Lead Food & Beverage Attendant ensures a consistent Best in Class experience in alignment with the goals and priorities of the Tribe.
Essential Duties & Responsibilities
1. Responsible for creating a memorable guest experience by providing exceptional service to all patrons. Ensures all aspects of the F&B guest experience, department programs, and policies are followed. Serves as an extension to leadership, assists management and team as needed to ensure Yaamava’ Brand Service Standards and successful daily operations.
2. Responsible for addressing guest inquiries, concerns, and complaints promptly and professionally prior to getting a manager involved. Coordinates the needs of the guest to the team, kitchen staff, and other departments while escalating any guest or team members’ concerns to leadership.
3. Assists and confirms all appropriate side work duties are being performed during operations as necessary. Ensures assignment of team member tasks while monitoring and maintaining the cleanliness of the venue. The Lead F&B Attendant is responsible for maintaining cleanliness and organization of dining areas, including tables, chairs, service stations, and front desk.
4. Maintains stock and inventory in all areas and aids with ordering supplies. Responsible for auditing cash register transactions to verify proper documentation of comps, voids, and discounts. Responsible for completing shift reports and team member POS resets.
5. Assists with communicating and administering new training material to current team members. Collaborate with management to develop and implement strategies for improving efficiency, productivity, and guest satisfaction. Acts as a role model for team members, demonstrating professionalism and a commitment to uphold the Yaamava’ Brand Service Standards.
6. Executes team members uniform check and team members check out. Responsible for assisting with hosting duties, serving stations, seating rotation, and guest assistance at the Kiosks. In certain venues, tasks may include bar set-up and beverage batching.
7. Performs other duties as assigned to support the efficient operation of the department.
Education/Experience/Qualifications
High School Diploma or GED is required.
A minimum of two (2) years of food and beverage experience is required.
A minimum of two (2) years of customer service experience is preferred.
Previous leadership training/experience is preferred.
Must be able to read, write and speak in the English language.
Must have a demonstrated ability to work efficiently under pressure.
Ability to prioritize job duties and manage time effectively and works well with a team.
Must present themselves professionally with an approachable and always accommodating demeanor to both guests and team members.
Certificates/Licenses/Registrations
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
Must obtain and maintain a current Food Handler’s card.
Must obtain and maintain a Responsible Beverage Service (RBS) certification.
San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Yaamava’ Resort & Casino at San Manuel
Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.
Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.
The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.
Our hotel features a 17-story tower with 432 guest rooms & suites. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.
Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.
At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.
Click here to see why you’ll want to work on our Team
Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more.
