Fulfillment Lead, Guest Services

The Lead Fulfillment - Guest Services is responsible for supporting daily operations with the timely and efficient fulfillment of goods and services for Guest Services and other Property Marketing Partners. The Lead Fulfillment - Guest Services supports proper department performance and metrics as outlined by department leadership. The Lead Fulfillment - Guest Services will work closely with leadership to lead, guide, and motivate team members, in addition to the responsibilities listed below. This person will support and participate in collaboration with other departments and vendors to achieve best-in-class service levels.

Essential Duties & Responsibilities

1. Responsible for supporting the operations of Guest Services which includes product inventory control, equipment inventory control and maintenance, and department supplies. Support day-to-day operations of a 24/7 environment, which includes planning for promotional events. Working closely with leadership to ensure operational excellence with all department activities related to product and equipment placement and setup for promotional events, preventive maintenance schedules for equipment, and inventory control of all products, supplies, and equipment.

2. Support all aspects of promotional products in all redemption areas as well as take down, Activities include, unloading and loading trucks, restocking, end-of-day inventory counts, reporting, and tracking. Staging and installation of equipment which includes promotional kiosks, computers, card printers, etc. to support all promotional events and daily operations.

3. Ensures thorough understanding and full compliance with all Guest Service internal controls and safety protocols. Ensures gaming and safety procedures are adhered to and provides guidance and training to department personnel on operations. Coordinates regularly with Fire and Safety partners to ensure staging is within safety guidelines.

4. Partner with vendors, Promotions, and our Procurement departments on the coordination involved with the delivery and return of promotional items. This includes completing and maintaining records of delivery packing slips and bills of lading for accounting records.

5. Performs other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

• High School Diploma or GED required.

• Minimum two (2) years warehouse experience required.

• Minimum two (2) years customer experience required.

• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is preferred.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Yaamava’ Resort & Casino at San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!