Commercial Manager

Description

The Commercial Manager is responsible for crafting and executing a robust commercial strategy across all segments and channels to optimize total revenue, profitability, and market share for the hotel. This leadership role emphasizes driving results, fostering collaboration among teams, and serving as a trusted business partner to the Hotel General Manager, with a focus on the leisure market in the UAE.

Key Responsibilities:

1. Strategic Planning & Execution:
• Develop and implement a comprehensive commercial strategy covering all revenue streams, including Rooms, F&B, and Leisure, aligning with Hilton’s Commercial Focus process.
• Drive the hotel's top-line revenue and profitability in line with TGOP and EBITDA targets.
2. Revenue Optimization:
• Ensure revenue management strategies are in place and effectively executed for rooms, meeting spaces, outlets, and other revenue-generating areas.
• Maximize pricing strategies to achieve an optimal business mix during different demand periods.
3. Collaboration & Leadership:
• Partner with various teams including Revenue Management, Sales, Catering and Events, Marketing, and eCommerce, ensuring alignment and execution of the commercial strategy.
• Collaborate with the F&B Manager, Operations Manager, GM, and F&B-related commercial activities.
• Lead, coach, and develop the commercial team, setting KPIs and fostering a high-performance culture.
4. Stakeholder Engagement:
• Build strong relationships with owners, stakeholders, and Hilton’s regional and matrix support teams to drive commercial success.
• Present commercial strategies and performance to the VP of Operations and regional leadership teams.
5. Market & Trend Analysis:
• Stay updated on market trends and adjust strategies proactively to leverage evolving conditions.
• Identify and capitalize on business opportunities in the leisure market, particularly within the UAE.
6. Brand & Marketing Alignment:
• Ensure compliance with Hilton brand standards and corporate identity.
• Support on-property and regional marketing initiatives to enhance visibility and revenue.

Requirements

What are we looking for?

Experience in hospitality/travel industry roles focused on revenue generation or commercial services. Expertise in the UAE leisure market. Proven ability to present sales plans and strategies to senior executives. Extensive experience working in collaborative, matrixed environments. Strong financial acumen with experience analysing departmental financial data to drive strategic decisions. Strong leadership skills

Skills & Attributes:

• Fluent in English; bilingual proficiency in Russian or German is a strong advantage.
• Exceptional leadership and team management skills.
• Adept at identifying and leveraging business opportunities.
• Proficient in market analysis and strategic planning.

Preferred Experience:

• With multi-complex hotel or travel industry role.
• Knowledge across Marketing, E-commerce, and Finance disciplines.
• Local language proficiency is an asset.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!