Photo of The Langham Chicago, Chicago, IL

Bell / Door Attendant

The Langham Chicago

330 North Wabash
Chicago, IL 60611

331 Room Hotel
Gestionado Por Langham Hotels and Resorts
Medio Tiempo

Primary Objective of Position: 

Provide a professional and courteous demeanor to all guests and clients.  Provide accurate information to all inquiries regarding the hotel, city and surrounding area.  Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage.

Responsibilities and Job Duties: 

Maintain the driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.

Retrieve guest items from cars, busses, vans and carts.  Grasp, lift, carry and/or load luggage and package onto a bell cart to transport items throughout hotel designated room.  Navigate bell cart through public areas, guest room corridors and to elevators.

Escort guests to accommodations; visually inspect room and telephone any deficiencies or guest requests to housekeeping immediately.  Point out room features and directory for reference.

Directs guest flow through hotel giving assistance and directions to restaurants, Chuan Spa and other guest/client facilities.

Ability to listen and respond to guest inquiries using a positive, clear speaking voice.  Answer questions and offer assistance giving accurate information regarding outlet hours, function rooms, other hotel services and directions to local attractions.

Occasionally rotating into Driver for the House Car; driving guests/clients to local downtown area shops and attractions

Ability to work in and outdoors in vast changes in temperature dependent upon weather conditions.

Ability to push/pull/lift up to 50+ pounds; job frequently requires standing, bending, walking, kneeling, crouching and stooping.

Ability to communicate effectively in English to ascertain information from luggage tags and claim checks; to write numbers and names on claim checks and rooming lists.

Communicate guest parking procedures and applicable costs to arriving guests/clients.

Experience Required: 

High School graduate or equivalent preferred

2 years of previous customer service experience required.

Valid Driver’s Licensed requires; provide evidence of insurability.

Knowledge of City Surrounding required.

EOE, Including Disability/Veterans

Publicado 25 De Noviembre De 2024

The Langham Chicago

The Langham, Chicago, opened its doors July 2013.  The 52-story building, situated on the plaza overlooking the River, was designed by famed Chicago architect Ludwig Mies van der Rohe.  Langham Chicago takes up 13 floors of the iconic building.  The ground floor reception area designed by Dirk Lohan of Lohan Anderson, was van der Rohe's grandson and the Lobby is a tribute to his grandfather's distinctive style showcasing period and contemporary influences.  Throughout the hotel, you will find many influences of Mies van der Rohe.  

Several current accolades:

“Best Hotel (City)” 

“Best Staycation” 

Better Chicago- Best of 2021

August 2021

“Five-Star Award”

Forbes 

February 2021

“No. 5 Hotel in US” 

“No. 2 Hotel in Illinois”

“No. 2 Hotel in Chicago” 

2021 U.S. News & World Report Best Hotels rankings

U.S. News & World Report 

February 2021

“Travel + Leisure 500”

Best Hotels in the World

Travel + Leisure

February 2021