Spa Manager

Primary Objective of Position:

Responsibilities and Job Duties:

• Responsible for the smooth, efficient, and professional operation of Spa Concierge Desk
• Leads and motivates all Spa Concierge and Spa Attendants
• Supervise to ensure all colleagues are fully versed in Langham’s company philosophy, Brand Standards and Forbes service standards
• Ensure all concierge and attendants are trained with appropriate follow up processes in place
• Implement daily, weekly, monthly goal targets for Spa Concierge
• Train and develop Spa Concierge and Spa Attendants to the highest possible extent
• Ensures daily training is provided on Forbes, Chuan and Langham standards.
• Leads by example provides a high-quality service environment and promotes engaging hospitality towards all guests
• Is visible in the guest areas during high traffic times and to assist the Spa Concierge and Attendants to ensure smooth operations. Provides coverage at desk as needed.

Experience Required:

• High School diplomaor GED
• Four-year college degree preferred
• At least 3 years Spa experience with minimum of 2 years' experience in a leadership role
• Knowledge of Spa/Beauty industry required
• Excellent written, verbal, and organizational skills required

EOE, Including Disability/Veterans