Concierge

The Concierge at PGA National Resort Responsibilities:

• Greet all guests upon arrival with a warm welcome.
• Make restaurant reservations for the guest, both in-house and outside.
• Call each transient guest prior to their arrival for any needs the guest might have.
• Give the guest undivided attention while handling information/request
• Promote all hotel functions and facilities.
• Call all VIP guests to personally welcome them to the hotel.
• Be able to prepare charge slips to charge the guest for business center use or other concierge use.
• Be able to use computer to search for point of interest.
• Help solve guest problems efficiently.
• Be able to assist the guest with any Business Center
• Help guest celebrate special events such as birthdays, anniversaries, etc. with flowers, balloons, etc.
• Assist the front desk in any help they need, such as heavy check ins/outs.
• Deposit all monies taken in during your shift according to the procedures.
• Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theatre, movies, entertainment and restaurants).
• Be able to lead the guest in the right direction, i.e. pro-shop, ballrooms, restaurants, health & racquet, spa.
• Keep yourself update with new brochures and events that are in your surroundings.
• Be able to work flexible hours
• Submit all lost and found articles accompanied by a Lost and Found report.
• Be able to communicate with other departments when discrepancy occurs.
• Be able to make room reservations correctly when the reservations are closed.
• Be able to answer the phone according to the procedures.
• Prevent entrance of unauthorized or undesirable persons or give out information to strangers about other guest.
• Provide other assistance to guests as necessary to ensure the highest quality of service.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience: High school diploma or equivalent, knowledge of local restaurants, attractions, shopping venues, events.

Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Before making the decision, know what is at stake and know the consequences.

Other Skills and Abilities: Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or listen.

The employee must have the ability to stand at the front desk/concierge for at least 8 hours of the shift. The employee must also have the ability to

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. If the situation becomes uncomfortable for you to handle, ask for supervisor’s assistance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities