Bell Captain

Summary: Provide a positive first and last impression to guests as they arrive and leave the hotel. Supervise Bell services of the Guest Services Department.  Keep accurate records of deliveries and handle guest complaints in the absence of the Front Office Manager. Maintain an operating relationship with Front Desk Supervisors. Act as liaison to transportation service & rental vehicle companies.

Essential Job Functions: Include the following. Other duties may be assigned.

Supervise all Bell Persons.

Train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline when appropriate.

Attend all staff, resume and pre-convention meetings.

Ensure that all Guest Services associates are posted and visible at all times.

Coordinate delivery of guest messages, faxes, guest laundry, group deliveries, and other guest services as needed.

Respond to guest complaints, maintain a satisfactory impression with the guests and attempt to resolve problems in a positive manner.

Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theatre, movies, entertainment and restaurants).

Assist bell people when they are busy, cover for lunch breaks and in their absence.

Maintain a positive relationship and work effectively with fellow employees.

Maintain adequate inventory and tracking of forms, claim tickets, requisitions, communication items, and uniforms.

Maintain detailed and accurate records of issued valet tickets & claim tickets.

Maintain detailed logs of vehicle mileage for Resort Vehicles.

Ensure proper use of bell carts, luggage racks and master keys.

Ensure all records for gratuities are accurate and turned in on a timely basis to the Front Office Manager.

Interact with all hotel guests and employees.

Interpersonal communication skills helpful.

Must be able to work a flexible schedule including day/night shifts, weekends and holidays

Education and Experience: High school diploma or equivalent.  Three years of guest services or related experience. One-year supervisory experience.

Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Other Skills and Abilities: Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, bend and use hands to push, pull, handle or feel objects, tools or controls. The employee is frequently required to talk or listen. The employee must have the ability to lift to 75 pounds at a time.

Work Environment: Employee will be walking in and out of the resort all day in any weather condition.

PGA National Resort is an Equal Opportunity Employer:

Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity