Reports To: General Manager
Requirements:
- Customer Service experience in any service establishment.
- Ability to speak English fluently.
- Medically fit; in overall good general health
- Carrying or lifting items weighing up to 50 pounds
- Pulling and pushing up to 150 pounds
- Frequent standing up and moving about the facility
- Frequently bending, stooping, and kneeling.
- Frequently handling objects and equipment
- Willing to work weekends, and/or holidays.
Summary:
Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors.
General Responsibilities:
- Supervision of the housekeeping and laundry operation to ensure quality standards are met.
- Ensures the department is operated in accordance with the standards and procedures of the hotel and follows all guidelines.
- Provides prompt, courteous, and professional guest service.
- Provide timely feedback to supervisor or General Manager.
Specific Responsibilities:
- Ensure standards of cleanliness, hygiene and tidiness in all rooms, corridors, and public areas.
- Assignment of rooms to housekeeping staff, instructing, delegating, and controlling staff with responsibility.
- Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their job duties.
- Must be able to understand PAR levels and must consistently turn in monthly supply linen/terry inventory.
- Responsible to assist in employee recruitment for their department.
- Inspect all assigned rooms and public areas to ensure furnishings, equipment, linens are clean and in good repair.
- Overseeing the ordering, delivery, count and storage of all linens and all items including bathroom items, equipment, cleaning materials etc.
- Ensure fouling, breakages, or decommissions (whether caused by guests) are reported immediately to the duty manager for resolution and/or charge.
- Notify the management to the needs of housekeeping staff, materials or equipment as required.
- Notify management when par levels for supplies and equipment are insufficient.
- Maintain procedures for security of lost and found items.
- Maximizing the use of all resources and maintaining costs as per the guidelines.
- Identifying departmental training needs and recommending to management training requirements on a regular basis.
- Respond to guest complaints, special requests, repairs, and ensures to inform the Front Office Manager or General Manager
- Provide product quality standards and optimum service to hotel guests.
- Ensure customer satisfaction is maintained.
- Ability to work flexible hours to meet the needs of the hotel.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Assist with other duties as assigned.
Optimum Attributes:
- Effective communication skills
- Customer service skills
- Well-groomed and professional appearance
- Self-motivated
- Cooperative
- Good team player
- Good listener
- Detail oriented
Performance Standards:
Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and goals.
Publicado 7 De Noviembre De 2024