Head Housekeeper

Reports To:      General Manager

Requirements: 

• Customer Service experience in any service establishment.
• Ability to speak English fluently.
• Medically fit; in overall good general health
• Carrying or lifting items weighing up to 50 pounds
• Pulling and pushing up to 150 pounds
• Frequent standing up and moving about the facility
• Frequently bending, stooping, and kneeling.
• Frequently handling objects and equipment
• Willing to work weekends, and/or holidays.

Summary: 

Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors.

General Responsibilities: 

• Supervision of the housekeeping and laundry operation to ensure quality standards are met.
• Ensures the department is operated in accordance with the standards and procedures of the hotel and follows all guidelines.
• Provides prompt, courteous, and professional guest service.
• Provide timely feedback to supervisor or General Manager.

Specific Responsibilities: 

• Ensure standards of cleanliness, hygiene and tidiness in all rooms, corridors, and public areas.
• Assignment of rooms to housekeeping staff, instructing, delegating, and controlling staff with responsibility.
• Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their job duties.
• Must be able to understand PAR levels and must consistently turn in monthly supply linen/terry inventory.
• Responsible to assist in employee recruitment for their department.
• Inspect all assigned rooms and public areas to ensure furnishings, equipment, linens are clean and in good repair.
• Overseeing the ordering, delivery, count and storage of all linens and all items including bathroom items, equipment, cleaning materials etc.
  • Ensure fouling, breakages, or decommissions (whether caused by guests) are reported immediately to the duty manager for resolution and/or charge.
  • Notify the management to the needs of housekeeping staff, materials or equipment as required.
  • Notify management when par levels for supplies and equipment are insufficient.
  • Maintain procedures for security of lost and found items.
  • Maximizing the use of all resources and maintaining costs as per the guidelines.
  • Identifying departmental training needs and recommending to management training requirements on a regular basis.
  • Respond to guest complaints, special requests, repairs, and ensures to inform the Front Office Manager or General Manager
  • Provide product quality standards and optimum service to hotel guests.
  • Ensure customer satisfaction is maintained.
  • Ability to work flexible hours to meet the needs of the hotel.
  • Promote teamwork and quality service through daily communications and coordination with other departments.
  • Assist with other duties as assigned.

Optimum Attributes: 

• Effective communication skills
• Customer service skills
• Well-groomed and professional appearance
• Self-motivated
• Cooperative
• Good team player
• Good listener
• Detail oriented

Performance Standards: 

Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and goals.