General Manager

Description

About the Opportunity

Are you ready to step into the role of General Manager, where your leadership and vision will shape the continued success of our luxury hotel? We are seeking an accomplished and inspiring leader to seamlessly join us and elevate The Roosevelt New Orleans, A Waldorf Astoria Hotel to new levels of excellence.

As General Manager, you will play a crucial role in crafting exceptional guest experiences that embody the highest standards of luxury and personalized service. You will oversee all aspects of daily operations, providing visionary leadership to uphold our commitment to excellence and enhance financial performance.

Join us in leading a remarkable team and shaping the future of our distinguished property.

About the Property

Nestled in the bustling heart of the city, The Roosevelt New Orleans, A Waldorf Astoria Hotel offers an elevated guest experience that seamlessly blends timeless elegance with modern luxury. Guests can indulge in a diverse array of amenities, including the renowned Sazerac Bar, where history meets classic cocktails, Domenica restaurant, where guests can enjoy bold, modern Italian dishes. For relaxation, the hotel’s Waldorf Astoria Spa provides a serene escape, while the stunning rooftop pool offers panoramic views of the city skyline.

The Roosevelt's prime location places guests just steps away from iconic attractions such as the French Quarter, the vibrancy of Bourbon Street, and world-class shopping on Canal Street. Whether exploring the cultural richness of New Orleans or simply unwinding in the comfort of the hotel, guests are sure to enjoy an unparalleled stay at this historic gem.

To learn more about this property, click HERE.

What will I be doing?

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation.
• Ensure guest and team member satisfaction.
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Recruit, interview and train team members.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
• Serve as primary liaison with hotel owners and corporate entities.

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!