Room Attendant

Description

Position Purpose: 

Responsible for the overall cleanliness of assigned rooms/suites. Reports maintenance deficiencies in order 

to maintain rooms/suites in compliance with standards.

ESSENTIAL FUNCTIONS

Average 

Percent 

of Time 

60 % Clean rooms/ suites, as assigned, which includes: making beds, cleaning bathrooms, 

dusting, vacuuming and washing windows / tracks. Reports rooms as clean and available. 

Reports maintenance deficiencies in order to maintain room in compliance with hotel 

standards. 

10 % Strip dirty linens / towels and remove used amenities from room/suite. 

05 % Check maid cart for supplies, stock as needed. 

05 % Greet guests immediately with friendly/sincere acknowledgement. 

05 % Replenish linen and guest amenities. 

05 % Clean balconies, if applicable. 

05 % Respond to special requests by guests (such as providing extra amenities or service time 

requests). 

SUPPORTIVE FUNCTIONS 

In addition to performance of the essential functions, this position may be required to perform a combination of 

the following supportive functions, with the percentage of time performing each function to be solely determined 

by the supervisor based upon the particular requirements of the company. 

What will I be doing?

As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming
• Change and replenish bed linens, towels and guest amenities, as needed
• Perform deep cleaning tasks, as needed
• Stock, maintain and transport housekeeping supply cart on a daily basis
• Dispose of trash and recyclables
• Respond to special guest requests in a timely, friendly and efficient manner
• Perform guest turn down service, as needed

Requirements

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY 

The individual must possess the following knowledge, skills and abilities and be able to explain and 

demonstrate that he or she can perform the essential functions of the job, with or without reasonable 

accommodation. 

‰ Ability to arrive to work on time and when scheduled. 

‰ Physically able to move large objects such as: carts, large bags of linen, ironing board. 

‰ Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles 

‰ Ability to read and recognize room/suite numbers. 

‰ Ability to communicate effectively with guests and team members verbally or in written form. 

‰ Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of suite. 

‰ Ability to follow all safety procedures/standards and able to recognize and act in emergency situations. 

QUALIFICATION STANDARDS 

EDUCATION 

High School graduate or equivalent preferred but not necessary.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!