Front Office Manager - Department Head

About Toor Hotel – part of JDV by Hyatt

TOOR is a luxury boutique hotel located in the heart of Downtown Toronto. Our guests enjoy a distinctive blend of upscale hotel rooms & suites, accented by unobstructed breathtaking city and lake views. Our 232 rooms and suites featuring floor-to-ceiling windows with breath-taking city and lake views and thoughtfully chosen amenities. Enjoy our French-inspired bistro, a modern yoga and fitness studio, and excellent meeting and reception spaces, all of which make TOOR Hotel a sanctuary designed to inspire connections and enhance a spirited lifestyle.

Duties and responsibilities related to the Front Office Manager role:

Financial responsibility – work with Director of Operations to develop budget, control both labour and department expenses on an on-going basis.

Collaborate with Sales and Revenue teams to ensure policies and procedures are in place for prices, rates, specials, packages and staff are trained on all inclusions and subsequent associated procedures.

A high-level responsibility for the following areas of focus: Training & Development, Front Office upselling, World of Hyatt loyalty engagement and enrollments, Hotel Event Relations, Zingle platform, O-Valet platform, Hysat Guest Survey Platform, VIP Research, 203 Jarvis St. Residence Relations.

Creative approach in their work to see business patterns and needs changing and emerging. Will work to adjust department forecast and plans to meet our every changing market.

Coach and counsel a team of Assistant Managers and Supervisors in their growth and support while they coach employees to reflect Hyatt service standards.

Attends relevant meetings to discuss problems and future strategies.

About you

The Front Office Manager is a property Department Head responsible for all duties of the Front Office department, areas which include Front Office Staff, and Guest Services staff. The Front Office Manager will have direct responsibility for staff training, inter-department communications, staff scheduling and will be tasked with being forwarding looking to recognize and adjust the departments focus to meet the ever-changing market. A successful candidate should possess strong communication skills, financial understanding of budgeting and expenses, and demonstrate leadership abilities.  In addition to assisting in the operation of the Front Office and Guest Services areas, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.