Photo of Hilton Garden Inn New York/Manhattan-Midtown East, New York, NY

Front Desk Supervisor

Hilton Garden Inn New York/Manhattan-Midtown East

206 East 52nd Street
New York, NY 10022

206 Room Hotel
Gestionado Por HHM Hotels
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Compensation: $21.00 per hour, Tiempo Completo

Opportunity:  Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Assistant Front Office Manager – Front Office Manager – Assistant General Manager

Your Focus

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
  • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. 
  • Perform bookkeeping activities such as balancing accounts and conducting audits.
  • Make and confirm reservations.
  • Promote Hersha Hospitality and brand-specific marketing programs.
  • Greet guests immediately upon arrival; register and assign guests to hotel rooms.
  • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Compute bills, collect payments, handle cash, and make change for guests.
  • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skills

  • Associate’s or Bachelor’s degree preferred.
  • 1 to 3 years of related experience.

Work Environment and Context 

  • Work schedule varies and may include working on all shifts, holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

The compensation for this role is $21/hr and the determined salary will be commensurate with the candidate’s qualifications and experience within the hospitality industry. HHM Hotels offers a competitive salary package that aligns with market standards, with the highest potential earnings observed for candidates with relevant experience.

Publicado 23 De Octubre De 2024

Hilton Garden Inn New York/Manhattan-Midtown East

At a Glance

Located just minutes from Rockefeller Center, Radio City Music Hall, the Theater District and some of New York’s best shopping, Hilton Garden Inn New York/Manhattan-Midtown East provides easy access to everything that the vibrant city of New York has to offer. The United Nations Headquarters, the Chrysler Building and many other iconic landmarks are all conveniently near our welcoming hotel in Midtown Manhattan.

Guests can start each day with a cooked-to-order breakfast in the Garden Grille & Bar and after a busy day, unwind by the inviting fireplace in the stylish lobby lounge. All of the spacious guest rooms and suites at this stylish Midtown Manhattan, NY hotel, feature comfortable beds with plush, hypoallergenic bedding. 

  • Friendly, modern hotel in Midtown Manhattan, NY; minutes from fantastic shopping, dining and entertainment
  • Near NYC attractions including Radio City Music Hall, Times Square, the Chrysler Building and the Theater District
  • Contemporary board room and complimentary 24-hour business center
  • Complimentary 24-hour fitness center
  • Onsite dining in the Garden Grille & Bar

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