Rooms Coordinator

Description

The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking a Rooms coordinator to join the Front OfficeTeam!

This luxury hotel offers an unparalleled combination of Southern hospitality, world-class service and historic surroundings. As the centerpiece of the city, the hotel is located near the French Quarter and within walking distance to the city's most vibrant attractions and entertainment, including Jackson Square, Bourbon Street and the Arts & Warehouse District.

Embodying the rich heritage of Southern hospitality, this historic hotel features 504 rooms, over 60,000 square feet of meeting space, and five (5) food and beverage outlets. This includes 2 restaurants, a café, seasonal rooftop bar, and in-room dining.

In this role, you will be responsible for training Front Office team members on the functions of Front Office. Assist in the duties of Front Office, providing leadership and instruction to Guest Service Agents and Front Office as a whole.

What will I be doing?

• Book reservations, ensure that rooms are blocked in a timely fashion to best meet the needs and requests of individual guests, groups, and hotel departments. 
• Train/coach new Guest Service Agents on the function of OnQ, PBX, as well as policies and procedures of the Front Office. 
• Assist Front Office Leaders with job duties and take an active role in Front Desk operations.

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place to Work & Fortune.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

• Health insurance 
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program 
• Best-in-Class Paid Time Off (PTO)  
• Supportive parental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Requirements

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to read, write, speak and understand the English language to communicate with guests and employees and to prepare reports.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.

• Extensive knowledge of property (rooms, views, size, location, bedding)

• Be able to handle stressful situations in an everyday capacity.

• Ability to access and accurately input information using a moderately complex computer system.  Strong knowledge of Front Office systems, On-Q, Microsoft  Applications, including Word, Excel, and Outlook.

• Ability to maintain an alert, attentive, calm and reassuring tone of voice, especially during emergency situations and/or heavy activity.

• Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error.

QUALIFICATION STANDARDS

EDUCATION

High school graduate or equivalent required.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!