Manager, Content Orchestration Governance

Description

***This role is based at one of our corporate offices in McLean, VA, or Dallas, TX*** 

This is your chance to be part of the Marketing team that attracts customers to Hilton through strong storytelling, top-rated rewards, and unique customer experiences and partnerships. As a Manager, Content Orchestration Governance, you will support the team in increasing customer acquisition and retention, generate engagement through multi-channel marketing campaigns, and foster recognition of loyalty benefits. On the Content Orchestration team reporting to Senior Manager, Content Innovation, you will embrace the team’s core tenets: radical transparency, courageous, customer-focused, continuous improvement, trusting, and measuring progress toward goals. Your role involves establishing and guiding the adoption of global business standards for content and media management platforms and processes, including Content Management Systems (CMS), Digital Asset Management (DAM), Media Asset Management (MAM), Computer-Assisted Translation Tools (CAT-tools), Taxonomy Management System (TMS), and Language Service Providers (LSPs) workflows from content ideation to archive. Your goal is to design a content lifecycle managed efficiently and effectively across different platforms and regions, ensuring it is strategically aligned with our goals. You will elevate the Content Orchestration team by fostering innovation, enhancing cross-team collaboration, maintaining a customer-oriented focus, and acting as a liaison between the broader Marketing & Loyalty (M&L) team and the Content Orchestration team, ensuring alignment.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Requirements

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Lead a team of content governance analysts, providing guidance, and professional development opportunities to ensure their success.
• Design and implement global standards and governance frameworks for content and media management tools, roles, and responsibilities that track with organizational goals and best practices.
• Champion compliance with established standards related to content and media management to enable brand consistency, quality control, and resource optimization.
• You will work on projects including maintaining global standards for content management within our organization

How you will collaborate with others:

• Collaborate with teams to influence the adoption of content and media management tools, such as CMS  and CAT tools, to enhance efficiency and streamline productivity.
• Develop and implement a translation memory strategy to repurpose existing translations, improve consistency, and reduce costs associated with multilingual content production, collaborating with language service providers and team members globally.
• Collaborate with language service providers and team members globally to develop and implement a translation memory strategy, which will repurpose existing translations, improve consistency, and reduce costs associated with multilingual content production.

What projects you will take ownership of: 

• Improve content workflows, streamline processes, and enhance content creation, localization, and distribution efficiency.
• Use feedback, data analysis, and industry trends to improve content management processes, workflows, and technologies, enhance effectiveness and user experience.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Five (5) years of experience in content operations, content governance, or standardization of content operating procedures
• Prior experience with content translation and localization workflows and tools.
• Working knowledge of content platforms (DAM, CMS, CAT tools)
• Prior experience managing large-scale projects in a global enterprise.
• Experience with direct leadership over people or teams
• Hybrid work from Mclean, VA, or Addison, TX (3 days/ week in office)
• Travel 10%

It would be useful if you have:

• Experience aligning technology strategies with organizational objectives.
• Experience utilizing data analytics to inform content decisions.
• Prior experience with change management.
• Prior experience with vendor relationship management.

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.