FOH Manager

Position Overview:
The Floor Manager at Sands Waterfront Restaurant is responsible for overseeing the daily operations of the outdoor dining area, ensuring exceptional service, and maintaining a seamless guest experience. This role requires strong leadership, excellent communication skills, and a hands-on approach to managing a dynamic team in a fast-paced environment.

Key Responsibilities:

• Team Management:

  • Lead, train, and mentor front-of-house staff, including servers, bussers, and hosts, ensuring they deliver outstanding service.
  • Schedule staff shifts, ensuring appropriate coverage during peak hours while managing labor costs.
  • Conduct pre-shift meetings to communicate daily specials, service expectations, and any updates.
  • Handle staff conflicts, performance issues, and disciplinary actions in coordination with HR.

• Guest Experience:

  • Greet and interact with guests, ensuring their needs are met and their dining experience exceeds expectations.
  • Address and resolve guest complaints or issues promptly, ensuring a positive outcome.
  • Monitor and maintain cleanliness and ambiance of the outdoor dining area, ensuring compliance with health and safety regulations.

• Operational Efficiency:

  • Oversee the setup and breakdown of the outdoor dining area, ensuring it is done efficiently and to standard.
  • Manage inventory of front-of-house supplies, including ordering and stocking as needed.
  • Collaborate with the kitchen team to ensure timely and accurate food service, addressing any issues that arise.

• Sales and Revenue:

  • Support the implementation of promotional activities and special events to drive sales.
  • Monitor sales performance, identify opportunities for upselling, and coach staff on techniques to increase revenue.
  • Assist in managing the restaurant's budget by controlling costs, including labor, supplies, and waste.

• Health and Safety:

  • Ensure adherence to all health, safety, and sanitation standards in the outdoor dining area.
  • Conduct regular inspections to identify and address any potential safety hazards.
  • Maintain compliance with local, state, and federal regulations, including COVID-19 safety protocols.

Qualifications:

• Proven experience as a Floor Manager or in a similar supervisory role in a high-volume restaurant setting, preferably with outdoor dining experience.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent interpersonal and communication skills, with a focus on guest satisfaction.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of restaurant operations, including POS systems, inventory management, and scheduling.
• Flexibility to work evenings, weekends, and holidays as required.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Capability to lift and carry up to 30 pounds.
• Willingness to work in various weather conditions, as the position is primarily outdoors.

Compensation:
Competitive salary, benefits package, and opportunities for growth within the company.