Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep.

Position Summary:

To provide excellent guest service and a “wow” dining experience by anticipating guests needs. To effectively deliver all food and beverage orders and maintain a professional attitude throughout the meal period.

Essential Duties and Responsibilities:

1.The Hay Adams Handbook, the Departmental Standard Operating Manual and our policies and procedures are part of this Job Description.

Clean, clear, and set function room tables as determined by banquet standards. Responsible for cleanliness of equipment and impeccable appearance of server station.

Serve, clear, or replenish food items as required or requested. Solicit wine orders during dinner functions unless previously arranged. Serve beverages and clean as necessary for all beverage functions. Perform side work and designated by Banquet Manager.

Handle guest’s opportunities promptly and courteously.

Maintain work area in a professional manner. Make sure equipment and stock are kept clean, neat, orderly and in good working condition.

Assist in greeting and seating guests. Apply professional service techniques according to established standards.

Perform any additional duties as assigned.

Position Requirements:

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill and/or ability required.

Supervisory Responsibilities

No supervisory responsibilities.

Education and Experience

High school diploma or general education degree preferred; three to six months related experience and/or training; or equivalent combination of education and experience. Knowledge of English.

Language Skills

Must be able to understand, read, and communicate in English.

Mathematical Skills

Must have basic number knowledge, ability to add, subtract, multiply and divide basic two-digit numbers. Must be able to understand American weight, volume, and distance measurements.

Reasoning Ability

Able to hold good conversation. Must be able to read and understand a hotel catering order. Has customer service skills including the ability to handle problems and complaints diplomatically.

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Standards of Conduct:

The high ethical standards of The Hay-Adams must be upheld by all members of the company. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, etc., stated in the employee handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for clients and all fellow employees and will achieve this goal through responsible actions.

The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

Publicado 3 De Octubre De 2024

Banquet Server - The Hay Adams

The Hay-Adams

The Hay-Adams

A Luxury Downtown Washington, D.C. Hotel

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