Rooms Division Manager

To maintain Front Office Operation, manage Housekeeping, Engineering, Security hotel.  To act as liaison between General Manager and rooms department managers. To meet or exceed hotel budget, guest satisfaction, Expedia,  guidelines and expectations.

Job Responsibilities

1. Oversees development of new programs that result in an increased level of guest satisfaction and operational excellence.
2. Ensure that daily inventory is managed to maximize all potential room revenue and ensure that budgeted room revenues are met.
3. Generate an atmosphere that provides security and safety for all internal and external guests.
4. Establish and maintain cost control systems for all rooms-related inventories. Participate in the development of short term and long term financial and operational plans for the hotel.
5. Oversee payroll and staffing levels in order to control financial expenses of the hotel.
6. Monitor and maintain the property specific cleanliness guidelines
7. Ensure high associate morale, Engagement Scores by rewarding team members who meet or exceed guest expectations.
8. Oversee implementation and development of all room related training programs.
9. Maintain compliance with all local, state and federal laws and regulations, directly involved with all hiring and disciplinary decisions.
10. Manage CRM and Quality Improvement Ideas.

Job Skills

1. Computer skills including word processing, spreadsheets & familiarity with brand specific Property Mgmt Systems.
2. Excellent communication, presentation and listening skills.
3. Ability to read and interpret business records and statistical reports.
4. Ability to use mathematical skills to interpret financial information and prepare budgets.
5. Ability to analyze and interpret policies established by administrators.
6. Ability to make decisions based on production reports and similar facts, your own experience, and personal opinion.

Education

• Bachelor’s degree in Hotel Management, Business or related field preferred
• Previous experience as Front Office Manager, Director of Housekeeping preferred