Assistant General Manager

JOB DESCRIPTION-ASSISTANT GENERAL MANAGER

DEPARTMENTAL RESPONSIBILITIES: Rooms Division and Operations.

REPORTS TO: General Manager

FLSA STATUS: Exempt

ROLE IN SUMMARY: Oversee all aspects of Rooms Division. Assist the GM in the day to day running of hotel operations.

Essential Duties and Responsibilities 

Supervise and coordinate  the overall activities of Front Office, Housekeeping and Maintenance operations

Coordinate smooth running of activities in the three departments to ensure overall guest satisfaction

Monitor the personnel of these operations to ensure guests receive prompt, cordial attention

Champion the employee recognition program

Coordinate exchange of pertinent information between departments within the Rooms Division and direct exchange of information with other departments, notably,  F&B and Accounting in a timely fashion

Schedule and conduct  routine internal inspections and department  trainings with GM

Conduct comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information

Control labor costs and expenses, and maximize effectiveness within all areas of responsibility. 

Prepare and submit statistical, performance, and forecast analyses. Participate in the weekly staffing meeting.

Hands on approach in communicating and coordination of all pertinent information related to the expected arrival and departure of VIPs and other key guests, or other special guest needs

Ensure proper inventory level systems and procedures for operating equipment and supplies

Communicate to the General Manager, and other Department heads, information pertaining to Hotel Operations, and their respective departments.

Monitor and control the Room Division Operation in the areas of revenue expenditure, profitable and performance against budget

Work with the HR duties delegate/GM on manpower planning and management needs within areas of responsibility

Discipline staff or seek recourse to ensure that discipline and professionalism is upheld in the respective departments

Participate in Manager on Duty program

Ability to work during after-hours, on weekends and in GMs absence; with duties not limited to overall operational and/or shift coverage. Weekend availability is a requirement

Other tasks or projects as assigned by the General Manager

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JOB REQUIREMENTS

• Effective leadership skills and a strong work ethic.

• Must be analytical and understand market demands.

• Must understand basics of revenue management.

• Excellent customer service skills.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Able to show initiative and make decisions and handle hotel operations in the GMs absence

• Holder of at least a 2 year degree AA/AS with emphasis in hospitality or CRDE Certification preferred.