Senior Leisure Sales Manager

Description

Join us as a SeniorLeisure Sales Managerand be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles! As part of the highly anticipated billion-dollar The Grand LA project, this is the 7^thConrad Hotel in the U.S. and the 1^st in California.Located in the most exciting state-of-the-art development to come to DTLA, this luxurious 28-story hotel will have over 300 rooms, a spa, 16,000 square foot rooftop with a pool deck, over 16,000 square feet of event space, and 6 food and beverage outlets. This includes a signature restaurant & bar, a signature bar, rooftop restaurant, lobby bar, pool, and in-room dining all in partnership with Chef Jose Andres' award-wining restaurant group, Jose Andres Group.In this role, you will be responsible for selling this luxury property, developing and soliciting new accounts to positively impact leisure segments, while maintaining relationships with current accounts. Key focus on consortia, wholesale and entertainment accounts.  Travel outside of the office to meet with customers and prospective customers to develop business, make proposals, negotiate contracts, and maintain contacts, conduct site inspections and close deals. Consistently meet with and entertain customers, conduct property tours, participate in tradeshows and industry and community events to promote facilities and services. 

The ideal candidate will have previous leisure sales experience, preferably in a luxury hotel.

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What will I be doing?

As a Senior Leisure Sales Manager, you would be responsible for representing the hotel’s services and facilities to prospective clients and customers in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Respond to inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc.
• Travel primarily outside the hotel to initiate new sales, solicit leads, hold conferences and make sales proposals and presentations.
• Host and entertain clients and maintain client accounts.
• Determine rates and negotiate contracts.
• Develop sales strategies to meet or exceed established revenue and room night goals.
• Major areas of responsibility/ management include, but are not limited to:
  • Direct the identification, sales efforts, and relationships with individual travel producers including Retail travel agents, Consortiums, Wholesalers, Entertainment and Business Travel accounts.
  • Assist in the integration of individual property efforts into the overall Resorts strategy.
  • Direct the efforts to gather and organize relevant competitive information.
  • Establish Leisure and Business Travel Marketing and Action Plans.
  • Establish wholesale, retail, and corporate travel (where appropriate) target lists. Attainment of annual room night and revenue goal for the leisure and business travel market sales program.
  • Initiate contact with perspective business travel industry accounts as identified through direct sales program.
  • Make qualified sales trips and solicit new clients.
  • Represent property at appropriate travel industry tradeshows, conference and meetings.
  • Monitor travel industry customers with updates of programs, promotions and events on behalf of Waldorf Astoria.
  • Review account's production and pattern to determine the appropriate market segment for negotiation.
  • Ensure that travel industry policies and wholesalers are known and adhered to by all hotel and Operations staff.
  • Interact with Sales and Marketing to ensure everyone is updated on new programs, packages and travel industry events that could make for positive public relations coverage in the trade or marketing platforms.
  • Maintain active liaison with competitors regionally and nationally through personal contacts and professional associations.
  • Assist in the integration of individual property efforts into the overall Resorts strategy.

Required Qualifications

• Minimum Years of Experience: 3-5 years of hotel sales experience 
• Additional Requirements (i.e. % of travel time, etc.): 20%
• Experience in Leisure Sales within a luxury hotel.
• Most tasks are performed in a team environment with the employee acting as a team leader; there is minimal direct supervision.
• Ability to communicate customer needs and resolve complaints independently.
• Ability to establish and master goals.
• Ability to identify and develop accounts.
• Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel and Delphi/FDC

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

    Access to your pay when you need it through DailyPay

    Medical Insurance Coverage – for you and your family

    Mental Health Resources

    Best-in-Class Paid Time Off (PTO)  

    Go Hilton travel discount program 

    Supportive parental leave

    Matching 401(k)

    Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

    Career growth and development 

    Team Member Resource Groups

    Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

The annual salary for this role is $70,000 - $90,000 and is based on applicable and specialized experience and location.We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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