Lead Spa Massage Therapist

Description

Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles! As part of the highly anticipated billion-dollar project, The Grand LA, this is the 7^th Conrad Hotel in the U.S. and the 1^st in California.

Located in the most exciting state-of-the-art development in DTLA, this luxurious 28-story hotel has over 300 rooms, a spa, 16,000 square foot rooftop with a pool deck, 12,000 square feet of event space, and 4 food and beverage outlets. This includes a signature restaurant, outdoor restaurant, lobby bar, and in-room diningall in partnership with Chef Jose Andres' award-wining restaurant group, JoseAndresFoodGroup.

The Grand LA combines lifestyle, arts, and culture to provide a truly unique experience in Los Angeles. It is at the epicenter of downtown LA’s cultural corridor across from the Walt Disney Concert Hall with two towers, a 45-story residential and 28-story hotel, and more than 176,000 square feet of retail space anchored by chef-driven restaurants and a collection of shops, entertainment, and hospitality.

Want to get an inside look? Take a virtual tour.

In this role as a Lead Spa Massage Therapist, you will be responsible for assisting with guests’ comfort in a courteous and professional manner while performing all massage therapy services. Support and lead the massage therapist staff in all issues relating to guest satisfaction, safety, sanitation, proper technical procedures and spa profit maximization.

The ideal candidate will have a preferred minimum of (2) years in massage therapy practice or in resort spa as a therapist.  A shiatsu and Thai massage certification preferred. Previous experience in customer service preferred. High school graduate or equivalent required. The candidate must possess ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to speak English effectively before groups of customers or employees of organization. Ability to work a full shift (8 hours) walking and standing with or without reasonable accommodation. Ability to deal with problems involving several concrete variables in standardized situations. Massage therapy certification state and local. Performs body treatments and massages for guests and maintains treatment rooms and supplies. Ability to work weekends and holidays.

What will I be doing?

Coordinate and deliver training in massage therapies and body treatments, all areas of

cleanliness and restocking, product knowledge and general department protocol.

Assist in product dispersal and upkeep of product dispensaries. Involvement in the interview process of all new massage therapists. Provides on-going feedback to employees on their job performances, quality of work, and communicates disciplinary action needed to manager as required. Propose protocol changes as required and assist in the development of new protocols in the department. Act as a role model in the area of hospitality: by demonstrating timely pickup of guests, delivering full treatment time, consulting with guests by filling out prescription cards and discussing products and anticipating the needs of our guests. Assist in active recruitment of Massage Therapists. Maintain effective relations with all resort departments. Assist in planning and preparation for all scheduled staff meetings. Responsible for knowing all technical procedures for the department, including the Spa reservation system. Assist with ensuring Massage Technician Permits are current. Maintain open communication with staff being receptive to personal feedback from staff and management. Ensure equipment is in safe working order. Support spa sales team for maximization of scheduling when groups are booked. Coordinate on-site new product knowledge training sessions. Ensures coverage for call-offs and short staffed days.

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)  
• Go Hilton travel discount program 
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

The hourly rate is $20.73 and is based on applicable and specialized experience and location.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.