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Assistant General Manager

Holiday Inn Express Indianapolis - Fishers

9791 North By Northeast Boulevard
Fishers, IN 46037

115 Room Hotel
Gestionado Por HHM Hotels
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Tiempo Completo

Opportunity:  Assistant General Manager

Supervise and manage hotel departments and oversee hotel operations as directed.

Your Growth Path

General Manager – Area General Manager –Regional Director of Operations

Your Focus

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  
  • Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
  • Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
  • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
  • Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.
  • Coordinate with the corporate accounting department to oversee payroll functions.
  • Oversee and ensure internal audit standards are met.
  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Serve on the hotel’s safety committee.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skills

  • Associate or Bachelor’s degree preferred.
  • Intermediate knowledge of overall hotel operations. 

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. 

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publicado 17 De Noviembre De 2024

Holiday Inn Express Indianapolis - Fishers

About Our Hotel

Convenient To Grand Park Sports Campus, Ruoff Music Center & The Wellington

Our Holiday Inn Express hotel offers all the comforts of home with a unique approach. Whether you are traveling for business or leisure you will be able to experience all of the excitement and activity of the area, yet tucked away for an evening of rest. With an ideal location off I-69, our Holiday Inn Express in Fishers, IN offers guests convenient access to attractions such as the Ruoff Mortgage Music Center, Conner Prairie Interactive History Museum and Fishers Ice Arena, along with the numerous big city attractions in Indianapolis. The Holiday Inn Express Fishers is also near the popular Hamilton Town Center and plenty of other shopping and dining options, many within walking distance. Corporate travelers can enjoy a stay at our Holiday Inn Express which provides complimentary, the full, hot "Express Start" signature breakfast, free high-speed, wired and wireless Internet access, a 24-hour business center and flexible meeting space. We are located near Roche Diagnostics, Freedom Mortgage and US Foods. The Holiday Inn Express, Fishers offers guests a blend of contemporary living with the best in traditional hotel amenities like a heated, indoor pool, and a 24-hour fitness center. For the very best and unique accommodations in Fishers, Indiana, choose the Holiday Inn Express.