Photo of Holiday Inn Express Indianapolis - Fishers, Fishers, IN

Guest Service Agent

Holiday Inn Express Indianapolis - Fishers

9791 North By Northeast Boulevard
Fishers, IN 46037

115 Room Hotel
Gestionado Por HHM Hotels
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Tiempo Completo

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publicado 15 De Noviembre De 2024

Holiday Inn Express Indianapolis - Fishers

About Our Hotel

Convenient To Grand Park Sports Campus, Ruoff Music Center & The Wellington

Our Holiday Inn Express hotel offers all the comforts of home with a unique approach. Whether you are traveling for business or leisure you will be able to experience all of the excitement and activity of the area, yet tucked away for an evening of rest. With an ideal location off I-69, our Holiday Inn Express in Fishers, IN offers guests convenient access to attractions such as the Ruoff Mortgage Music Center, Conner Prairie Interactive History Museum and Fishers Ice Arena, along with the numerous big city attractions in Indianapolis. The Holiday Inn Express Fishers is also near the popular Hamilton Town Center and plenty of other shopping and dining options, many within walking distance. Corporate travelers can enjoy a stay at our Holiday Inn Express which provides complimentary, the full, hot "Express Start" signature breakfast, free high-speed, wired and wireless Internet access, a 24-hour business center and flexible meeting space. We are located near Roche Diagnostics, Freedom Mortgage and US Foods. The Holiday Inn Express, Fishers offers guests a blend of contemporary living with the best in traditional hotel amenities like a heated, indoor pool, and a 24-hour fitness center. For the very best and unique accommodations in Fishers, Indiana, choose the Holiday Inn Express.