General Manager
Opportunity: General Manager
Join our leadership team at The Boxer Boston, where you'll oversee all aspects of hotel operations. This role requires a results-driven leader with a passion for exceptional guest experiences, team development, and operational excellence.
Your Growth Path
Area General Manager - Regional Director of Operations – Vice President of Operations
Your Focuses
Leadership
- Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
- Set clear expectations and provide the guidance necessary to achieve exceptional performance.
Guest Experience
- Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
- Continuously seek opportunities to enhance guest interactions and exceed expectations.
Financial Performance
- Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
- Monitor financial performance through regular analysis and implement corrective actions as needed.
Operational Excellence
- Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
- Implement best practices to uphold quality and safety standards.
Employee Development
- Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.
Your Background and Skills
- Associate or Bachelor’s Degree in Business, Hospitality or a related field.
- Previous hotel management experience required.
HHM Benefits and Perks
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Technology Reimbursements
Work Environment and Context
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
- Occasional travel required.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
The Boxer Boston
Our Boston Hotel
One of the most centrally located downtown Boston hotels, The Boxer celebrates and represents the neighborhood it inhabits and with its name, celebrates the independent spirit of challengers who stand strong for their core beliefs. This is the very essence of Boston, a progressive and ever-evolving city with an unshakable sense of itself and its significance in history.
Nestled between the historic North End and storied cobblestone streets of Beacon Hill, The Boxer Hotel stands out among hotels in Boston, MA for its distinct location in the city’s triangular Flatiron Building. Originally constructed in 1904 and newly renovated with an industrial chic aesthetic, The Boxer tells the story of Boston past and present through design, architecture, and most importantly, personalized and intuitive service.
The hotel’s central location in Bulfinch Triangle is perfect for guests to explore the city by foot, whether it’s a concert or game at TD Garden, a walking tour of the Freedom Trail, or a scenic run by Charles River. Afterwards, we invite guests to indulge in comfort food and cocktails at our modern American restaurant Finch and settle in for the night in one of our 80 stylish guest rooms overlooking downtown Boston.
