Guest Service Agent
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
The Boxer Boston
Our Boston Hotel
One of the most centrally located downtown Boston hotels, The Boxer celebrates and represents the neighborhood it inhabits and with its name, celebrates the independent spirit of challengers who stand strong for their core beliefs. This is the very essence of Boston, a progressive and ever-evolving city with an unshakable sense of itself and its significance in history.
Nestled between the historic North End and storied cobblestone streets of Beacon Hill, The Boxer Hotel stands out among hotels in Boston, MA for its distinct location in the city’s triangular Flatiron Building. Originally constructed in 1904 and newly renovated with an industrial chic aesthetic, The Boxer tells the story of Boston past and present through design, architecture, and most importantly, personalized and intuitive service.
The hotel’s central location in Bulfinch Triangle is perfect for guests to explore the city by foot, whether it’s a concert or game at TD Garden, a walking tour of the Freedom Trail, or a scenic run by Charles River. Afterwards, we invite guests to indulge in comfort food and cocktails at our modern American restaurant Finch and settle in for the night in one of our 80 stylish guest rooms overlooking downtown Boston.
