Front Desk Agent

About Concert Hospitality

We are a team of Experience Curators, committed to bringing collaborative excellence, unified vision, and partnership principles to every aspect of hotel management. Our tailored approach ensures a unique and exceptional guest experience at each property under our management.

Join Our Team at Capital Suites Hotel, Columbus

Are you the type of person who lives to engage all 5 senses in creating an unforgettable guest experience? Do you have a positive, can-do attitude and take ownership of your success? If you love exploring new ways to provide top-notch service, we have an amazing opportunity for you at The Capital Suites Hotel in Columbus, Ohio.

Just a five-minute walk from the vibrant downtown area, our hotel is attached to the Huntington Center via an indoor walkway. Nestled less than a mile from the Greater Columbus Convention Center, Nationwide Arena, EXPRESS LIVE!, and the buzzing North Market, The Capital Suites Hotel offers sweeping city views and a front row seat to the charming Scioto River.

Why You Should Join Us

We value the little details and believe that every guest interaction counts. If you love learning, enjoy being part of a team that crafts personalized experiences for guests from the moment they arrive, and are passionate about hospitality, then you are the perfect fit for our team. Add to this the satisfaction that comes from turning a guest interaction into a positive experience, and you have the makings of a successful Front Desk Agent.

What It Takes

You thrive in a fast-paced environment, love engaging with guests, creating memorable connections, and delivering exceptional customer service. Comfortable with using hotel management systems and technologies, you bring a warm, welcoming attitude to every guest interaction. And, if you have experience with Hilton systems like OnQ, that's definitely a plus!

Why We're Excited to Have You on Board

You’re an excellent communicator, capable of handling guest inquiries with ease and professionalism. You have a passion for hospitality and are eager to contribute to a memorable guest experience. And above all, you have the desire to be part of a team dedicated to creating unmatched commitments to our guests.

Note

This job posting describes the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer who values diversity and inclusion.