Room Attendant

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Job brief

We are looking for a Room Attendant to join our team and provide excellent customer service to our hotel guests.

Room attendant responsibilities include changing towels, making beds and cleaning bathrooms. You will also address guest’ queries and make sure our rooms are fully-stocked, clean and inviting at all times. If you’re interested in kickstarting your career in the hotel industry, we’d like to meet you.

Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Responsibilities

• Change bed linen and make beds
• Replace used towels
• Sweep and mop floors
• Vacuum carpets
• Dust furniture
• Replenish bath care products (e.g. soap and shampoo)
• Restock beverages and food items in the mini-bar
• Clean public areas, like corridors
• Reporting on any technical issues and maintenance needs
• Address guests’ queries (e.g. on additional services)
• Help guests retrieve lost items
• Ensure all assigned rooms are clean and tidy by the end of the shift
• Follow hotel security guidelines

Requirements and skills

• Work experience as a Room Attendant
• Experience with industrial cleaning equipment and products
• Flexibility to work in shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organizational skills
• Ability to follow instructions