IT Technician Level II
Description
The IT Technician Level II is responsible for promoting the casinos high standards of guest service while providing IT Help Desk calls and emergency on-call support when needed. Duties include installation, maintenance and troubleshooting of all gaming, voice, data and wiring needs, provides end user software and hardware troubleshooting support, ensures proper installation of software and configuration of gaming equipment and assists with all other installations related to phones, audio/video and gaming equipment. Performs regular inspections and maintenance for data rooms including switches, connections and related equipment and performs upgrades and new system builds. Performs additional job related duties as assigned by the department manager.
Position starts at $34.02/hr and increases to the standard rate of $35.81/hr at the successful completion of 90-day orientation period.
Education:
- High School Diploma or GED equivalent is required
- Associate's Degree in Computer Science or related technical training preferred
- Expert knowledge of Windows OS, POS Systems, telephone systems, audio/visual systems and computer design is required
- Additional education or related experience may substitute for the minimum requirements of the position
Experience & Requirements:
- Must have a minimum of one year experience in an IT environment for an organization of comparable size and IT needs
- Six months experience as an IT Technician I required
- Must have verifiable ability to troubleshoot computer software and hardware problems, network set up and POS systems
- Must be able to work all scheduled shifts to include day, swing, graveyard and holidays
Competencies (Knowledge, Skills, and Abilities):
- Computer hardware, software, operating systems, and audio/visual equipment, including Point of Sale (POS) systems, voice/data systems, and emerging technology
- Service, maintenance, repair best practices, inventory control, and casino/IT operations, as well as departmental policies and procedures
- Operating personal computers, software programs, and voice, video, and sound systems
- Troubleshooting technical issues, delivering excellent customer service, and clear communication
- Service, maintain, repair, and troubleshoot computer systems, POS devices, and networked equipment
- Communicate effectively, follow instructions, multitask, prioritize under pressure, and maintain confidentiality
PHYSICAL REQUIREMENTS:
- Standing or sitting for prolonged periods of time
- Use of hand-eye coordination
- Use of eyesight
- Finger dexterity
- Lifting, bending, carrying, and stooping
- Walking, pushing, or moving supplies, materials, or equipment weighing up to 50 pounds
- Ability to concentrate in loud and busy environments
- Must be able to work in a smoke-filled environment
- Perform work in confined or elevated spaces
Additional Requirements:
- Must be able to work all scheduled shifts to include day, swing, graveyard and holidays
Must be able to pass a pre-employment illegal drug screen and obtain a Class IIIA license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino.
Emerald Queen Hotels & Casinos
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The Emerald Queen Hotels & Casinos are located between Seattle and Olympia, Washington, right off I-5. The Casinos in Tacoma and Fife are owned by the Puyallup Tribe, who are known for "generous and welcoming behavior to all people.” They value their members and employees, to whom they attribute their continued success.
The Emerald Queen Hotel & Casino (Fife) is a popular local spot as well as a favorite concert and entertainment destination in the Pacific Northwest region. Amenities at EQC Fife include over 2,300 slots, 103 hotel rooms, and a voluminous 25,000 square foot multi-purpose event space and ballroom.
5700 Pacific Highway E
Fife, WA 98424
Telephone: (253) 594-7777
The Emerald Queen Hotel & Casino (Tacoma) is the location of the second EQC property - a $400 million project that opened in June 2020. Our brand-new facility boasts a Vegas-style gaming floor complete with over 2,100 slots, more than 60 table games, 155 hotel rooms and suites, six dining venues, and a 250-seat sports bar.
2920 E R Street
Tacoma, WA 98404
Local: 253-594-7777
Toll Free: 888-831-7655
EQC Tacoma features traditional and contemporary Coast Salish artwork and architectural elements designed by Puyallup tribal members. Keeping the environment in mind, building elements using recycled materials and architecture designed to meet or beat the State’s energy code requirements were thoughtfully executed during construction.
EQC Tacoma is also the home of the Emerald Queen Event Center, a state-of-the-art indoor event space with stadium seating capacity for 1800+ concert-goers.
Hotel and Casino
Whether our guests are looking for an escape from the “every day” or a fun-filled adventure, the Emerald Queen Hotel & Casino is the perfect destination where guests can indulge with exceptional hospitality, divine dining and countless entertainment options.
Our exceptional guest rooms are adorned with an inviting balance of classic and contemporary furnishings and high speed internet connections, 27” televisions with cable and movie channels. We offer spacious suites complete with luxuriously comfortable beds, sleeper sofas and separate gathering areas.
Dining
The food and beverage venues at both of the Emerald Queen Hotel & Casino locations are exquisite.
The Emerald Queen Hotel & Casino in Tacoma features the International Restaurant, International Surf & Turf Buffet, Asian Garden Café and Palace Deli. The International Restaurant is located upstairs in the center of the casino. The menu at the International Restaurant features selections ranging from Gourmet Chinese, American and Continental cuisine. Dishes such as Pacific Northwest Wild Salmon and Porterhouse Steak and Lobster Tail are prepared to perfection.
At the Emerald Queen Hotel & Casino in Fife guests can enjoy divine dining and a panoramic view of Mount Rainier at the award-winning Tatoosh Grill, offering the world’s finest natural Angus beef, wild seafood, and authentic Chinese fare. The Paradise Deli serves favorites like pizza, sub sandwiches, coffee, and fresh baked goods, made with love daily right in our own bakery.
EQC Careers
Our mission is to identify outstanding employees whom we recognize & reward with exceptional benefits and training & development programs to promote advancement in our gaming/hospitality properties.
We want to place the right person in the right position to create positive guest experiences in a way that beautiful casino design and flashing game lights cannot. In short, we're looking for team members who are genuinely interested in creating a fantastic guest experience at the Emerald Queen Hotel & Casinos. If you are that person, we want you on our team!
Employees may be assigned to either of our properties in Fife or Tacoma.
Working Full-Time with the Emerald Queen Hotel & Casinos, you not only receive 100% paid medical, but many other benefits and perks as well.
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All Full-Time Employees receive:
• 100% paid Medical, Dental, Vision
• $10,000 Life Insurance Policy
• 401(k) Retirement options after 90 days of employment with up to 6% company match
• 18 paid flex days per year (maximum accrual of 31 days per year after 12 years)
• Employee Assistance Program
• Supplemental Insurance option through voluntary payroll deduction
Extra Board/On-Call
All Extra Board/On-Call employees receive:
• 401(k) Retirement options after 90 days of employment with up to 6% company match
• Employee Assistance Program
• Supplemental Insurance option through voluntary payroll deduction
All Employees
In addition to benefits listed above, all employees receive free meals in our employee dining rooms, free parking, 20% employee meal discounts in all casino restaurants, a great employee recognition program, and much more!
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