PBX/ At Your Service Agent

GENERAL JOB DESCRIPTION:

Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests and following up to ensure guest satisfaction with result.

JOB REQUIREMENTS:
Ability to communicate effectively with guests and co-workers

Upward reaching

JOB FUNCTIONS:

· Attend to each call in a courteous and efficient manner, using correct telephone etiquette.

· Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.

· Maintain a daily log of all calls. Information should include:

a. Guest name, room number and folio number

b. Service request or issue

c. Time of call

d. Agent name

e. Action taken/resolution

f. Follow up information, including final status

· Maintain and be familiar with a directory of information that contains, but is not limited to, the following, so guest requests and questions can be answered:

· Assist in maintenance of bulletin board, or other visual representation, to note any outstanding issues, supply shortages, etc.

· Operate and/or explain TDD operation for guests.

This private employer offers a Competitive Compensation, Benefits Package and Opportunity for Career Growth.

Benefits include:

•Healthcare Insurance (Medical, Dental & Vision)

•401(k) Plan

•STD & LTD

•Life Insurance

•Wellness Program

•Vacation/Paid Time Off

•Tuition Assistance

•Discounted Hotel Room Rates (Marriott & Hilton)

•Community Service Program