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Future Opportunities - Hotel General Manager

HHM Hotels (NYC Corporate Office)

463 Seventh Avenue, 20th Floor
New York, NY 100018

Corporate Office
Managed By HHM Hotels
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Compensation: $130,000 to $145,000 per year, Full-Time

Opportunity:  General Manager

HHM Hotels is growing in New York City and as our portfolio expands, we are seeking dynamic General Managers who are ready to lead in one of the world's most exciting and competitive hospitality markets. These opportunities are perfect for proven hotel operations leaders who are eager to take on new challenges, build high-performing teams, and create exceptional guest experiences.

Your Growth Path

Area General Manager - Regional Director of Operations – Vice President of Operations

Your Focuses

Leadership

  • Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
  • Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

  • Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
  • Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance

  • Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
  • Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

  • Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
  • Implement best practices to uphold quality and safety standards.
  • Follow sustainability guidelines and practices related to the HHM Hotels EarthView program.

Employee Development

    • Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Your Background and Skills

  • Associate or Bachelor’s Degree in Business, Hospitality or a related field.
  • Previous hotel management experience required. 

HHM Benefits and Perks

  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Free Basic Life Insurance
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Quarterly Bonuses and Incentives
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Technology Reimbursements

Work Environment and Context

  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
  • Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

The compensation range for this role is $130,000.00-$145,000.00 and the determined salary will be commensurate with the candidate’s qualifications and experience within the hospitality industry. HHM Hotels offers a competitive salary package that aligns with market standards, with the highest potential earnings observed for candidates with [number] years of relevant experience.

Posted December 9, 2024

HHM Hotels (NYC Corporate Office)

An Industry Leader in Hospitality

HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.

MANAGEMENT

For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.

INVESTMENT

HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.

BRAND POSITIONING

Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.

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