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General Manager / Managing Director

HHM Hotels (NYC Corporate Office)

463 Seventh Avenue, 20th Floor
New York, NY 100018

Corporate Office
Managed By HHM Hotels
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Compensation: $250,000 to $275,000 per year, Full-Time

Opportunity:  General Manager/Managing Director

HHM Hotels is seeking a highly motivated and results-oriented General Manager/Managing Director to lead and oversee a prestigious luxury hotel within our Echelon Division. This role will be instrumental maximizing the profitability and market share, ensuring they hotel's continued success by creating memorable and personalized guest experiences.

Your Growth Path

Area Managing Director - Regional Vice President of Operations – Vice President of Operations

Your Focuses:

  • Hotel Operations: Oversee all aspects of hotel operations, ensuring exceptional guest experiences, financial performance, and compliance with company standards.
  • Team Leadership: Cultivate a highly engaged and passionate team, inspire innovation, and foster a culture of excellence among the staff.
  • Revenue Management: Develop and implement creative pricing strategies, yield management, and cost control initiatives to maximize revenue and profitability.
  • Guest Satisfaction: Ensure personalized service, exceed guest expectations, and address guest needs promptly.
  • Community Engagement: Build and maintain strong, collaborative relationships within the local community to position the hotel as a valued member of the community.
  • Strategic Planning: Develop and execute innovative strategic plans to enhance market position, drive growth, and align with company objectives.

Your Background and Skills

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's preferred).
  • 10+ years of experience as a General Manager or similar leadership role in a luxury hotel setting.
  • Proven track record in driving revenue growth, optimizing operations, and delivering exceptional guest experiences in a luxury hotel environment.
  • Strong understanding of luxury and lifestyle brand positioning and execution.
  • Excellent communication, interpersonal, and leadership skills.

HHM Hotels Benefits and Perks

  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Free Basic Life Insurance
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Quarterly Bonuses and Incentives
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Technology Reimbursements

Work Environment and Context

  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
  • Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

The compensation range for this role is $250,000.00-$275,000.00 and the determined salary will be commensurate with the candidate’s qualifications and experience within the hospitality industry. HHM Hotels offers a competitive salary package that aligns with market standards, with the highest potential earnings observed for candidates with 10 years of relevant experience.

Posted November 17, 2024

HHM Hotels (NYC Corporate Office)

An Industry Leader in Hospitality

HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.

MANAGEMENT

For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.

INVESTMENT

HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.

BRAND POSITIONING

Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.

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