Food Server - Splashes Restaurant

Enrich Your Career. Celebrate Creativity.

We welcome enthusiastic individuals to join our team of dedicated professionals who are passionate about providing a personalized coastal luxury experience to our guests. Our team members are empowered to craft unforgettable moments and create enduring memories with every interaction.

Since 1948, Surf & Sand Resort Laguna Beach has been an iconic oceanfront landmark in the community. As an integral part of JC Resorts, a family-owned company and distinguished leader in managing and operating premier golf and resort destinations, we provide competitive and progressive benefits including complimentary meals, hotel/golf/spa discounts, employee recognition programs and more!

To complete an APPLICATION please click on the following website:https://apply.jobappnetwork.com/surf-sand-careers/en

Or contact the Human Resources office direct line 949-376-2764 anytime for more information.

The FOOD SERVER is responsible to serve food and beverages to dining guests, in an efficient and professional manner.

The expected base wage range for this position is: $16 per hour, or other minimum wage applicable to the jurisdiction. This position may be eligible for additional compensation according to the Company's policies, as they may be amended from time to time.

ESSENTIAL DUTIES, include but not limited to:

• To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Restaurant Manager or Assistant when necessary to ensure customer satisfaction.
• To extend a courteous, friendly, and professional greeting to guests as they arrive, and to thank them as they depart.
• To make the Restaurant Manager or Assistant aware of all guest comments and complaints.
• To follow all specified procedures to provide prompt, efficient, and friendly customer service to guests, including taking and serving dessert and beverage orders.
• To satisfactorily perform, as directed, all routine side duties, including station set-up and polishing of glassware.
• To assist to remove used dishes from guest tables.
• To maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
• To attend daily pre-service meetings to ensure proper flow of service.
• To communicate effectively with the service team and kitchen.
• To ensure complete setup and cleanliness of station.
• To show genuine hospitality using guest name and to acknowledge special occasions.
• To use the Food & Beverage menu knowledge to make recommendations based on guests’ preferences and upsell.
• To utilize POS system (Micros) to place orders.
• To be familiar with preparing methods and ingredients of all dishes on the menu, including any related to health concerns.
• To be familiar with beers, cocktails, spirits and wines by the glass selection.

QUALIFICATIONS: High school diploma or equivalent required. English fluency required. Must have minimum one year of experience in food service, and display basic knowledge of foods  and beverages, service standards, and procedures. Familiar with California liquor laws. Hotel experience preferred.  A valid food handlers card must be timely obtained upon hire and maintained in good standing, which time and expense may be compensable. A valid California Responsible Beverage Service certification is required.

SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Diplomatic and calm. Strong verbal communications skills. Courteous, friendly, and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

PHYSICAL/MENTAL DEMANDS: Stands and walks short distances throughout shift. Constantly required to handle and move objects weighing up to 30 lbs. over short to moderate distances. Bends and stoops to perform routine cleaning and service tasks. Must be able to work well under pressure. Fast-paced work environment. Guest facing position that may handle conflict and/or encounter individuals who may be upset and emotional at times. 

TRAVEL: This position is not expected to travel for work. 

REMOTE WORK: This position is not eligible to work remotely. The candidate must be able to work in-person during normal business hours.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and/or email us at accessibility@jcresorts.com

JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture.   All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Surf & Sand Resort Laguna Beach proudly holds accolades such as being named one of Condé Nast Traveler Readers' Choice Awards' Top Resorts in Southern California, recognized by Travel + Leisure’s World’s Best, and is a distinguished member of Preferred Hotels and Resorts, boasting an esteemed AAA Four Diamond rating for over two decades. 

Surf & Sand Resort | 1555 South Coast Highway | Laguna Beach, CA 92651
www.surfandsandresort.com                            HR direct line: (949) 376-2764