Photo of Hilton Adelaide Hotel, Adelaide, South Australia, Australia

Room Attendant

Hilton Adelaide Hotel

233 Victoria Square
Adelaide, South Australia 5000
Australia

374 Room Hotel
Managed By Hilton
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Full-Time

Description

The Room Attendant cleans assigned guestrooms and keep related room floors clean at all times during a shift, assisting guests with any questions they may have. 

What will I be doing? 

As the Room Attendant, you will be responsible for performing the following tasks to the highest standards: 

  • Complete and ensure all work done in assigned areas are to the highest cleanliness standards and in adherence to Hilton policies and procedures. 
  • Ensure that guests' privacies are protected during service. 
  • Offer all possible assistance to guests and respond to guests‘ requests. 
  • Clean and replenish supplies for guestrooms according to standards and procedures. 
  • Ensure master keys are kept secure at all times. 
  • Keep trolleys neat and adequately supplied. 
  • Maintain all equipment in good working condition. 
  • Keep linen room neat and in good order. 
  • Report any loss or damage of linen, furniture, fixture or equipment and maintenance deficiencies to the Floor Supervisor. 
  • Be courteous and professional at all times, delivering high quality service to guests. 
  • Maintain good working relationships with team members and all other departments. 
  • Report maintenance issues promptly to the Engineering team. 
  • Ensure compliance of lost and found procedures. 
  • Take appropriate action to resolve guests’ complaints. 
  • Promote the hotel and Hilton products and services. 
  • Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 
  • Adhere by the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook. 
  • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 
  • Carry out any other reasonable duties and responsibilities as assigned. 

    Requirements

    What are we looking for? 

    A Room Attendant, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

  • Minimum of 1 year of experience in the Housekeeping department is preferred
  • English literate to meet business needs. 
  • Flexible  with  working  hours, able  to  work  morning / evening  shifts, weekends and public holidays

    What will it be like to work for Hilton? 

    • Great team culture
    • On the job training
    • Robust Recognition Program
    • Global Travel and employment opportunities
    • Posted November 24, 2024

    Hilton Adelaide Hotel

    At A Glance

    Overlooking Victoria Square, Hilton Adelaide is set in the heart of the city’s entertainment, shopping and dining precincts. The Central Market, Chinatown and Gouger Street - Adelaide’s most vibrant dining destinations – are also minutes away. Host a business or social event in our flexible meeting spaces. After a busy day unwind in the recreational area featuring a gym and a heated outdoor pool. Retreat to a stylish room with all you need for a relaxing stay.

    • Centrally located overlooking Victoria Square
    • In the heart of Adelaide's business, shopping and dining precincts
    • Fitness Center, heated outdoor pool, tennis court and running track
    • Seriously South Australian® restaurant, 2 bars and 24-hour room service
    • 19 versatile meeting rooms with space for up to 500 residential delegates

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