Duty Manager

Description

Join Our Team as a Duty Manager!

Are you passionate about delivering extraordinary guest experiences? Do you thrive in a dynamic, fast-paced environment where every day brings a new challenge? If so, we invite you to become our next Duty Manager at our prestigious 5-star hotel.

What You Will Do:

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby

• Be the face of our hotel, creating unforgettable first impressions for all our guests.
• Take charge of the lobby and public areas, ensuring everything runs smoothly, especially during busy times.
• Engage with guests, resolving complaints promptly and ensuring their satisfaction.
• Welcome VIP guests and long-stay clients with personalized attention and care.
• Stay on top of hotel products, services, and policies, responding confidently to any situation.
• Lead Health & Safety procedures, including fire walks and food safety investigations, when needed.
• Monitor guest satisfaction and work proactively to improve results.

Requirements

What You Will Bring:

• Previous supervisory experience in a hotel or similar hospitality setting.
• A calm, efficient demeanor with the ability to shine under pressure.
• Strong leadership and exceptional communication skills.
• A passion for delivering top-tier guest service.
• Commercial acumen and experience in boosting profitability in a competitive market.
• Strong communication skills in English (both written and verbal).

What Would Be Your Advantage:

• Previous experience as a senior supervisor or Duty Manager in a high-quality hotel.
• A deep understanding of the luxury hotel and service sector.

What We Offer:

• Stable work in an international Hilton chain environment with a worldwide career opportunities
• Meals on duty, service charge

Laundry and dry cleaning of business attire - uniform free of charge in house

• Employee rates at Hilton hotels around the world through the HiltonGo program
• Multisport card (at employee rate)
• EdenRed benefit card (1,000 CZK/month)
• Career development opportunities within the hotel and across departments
• Language courses

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Apply today and take the next step in your hospitality career.