Front Desk Agent (Overnight)

Description

Capital Hilton is looking for an Overnight Front Desk Agent to join their Front Desk team! Located just blocks from the Capital's best attractions, this property has 550 rooms, 30,000 square feet of banquet space, and 4 food and beverage outlets. 

The ideal candidate will be a passionate, driven, detailed individual with excellent organization and time management skills. Customer service experience is required. In this role, you will serve as a guest-facing Overnight Front Desk Agent, reporting directly to the Director of Front Office Operations.

Shift Pattern: Overnight Shift/ 11:00pm - 7:30am/ Full availability is required including weekends and holidays

Pay Range: $22.00 - $25.00 per hour and is based on applicable and specialized experience and location (plus $1.00 overnight differential)

Medical Insurance Coverage available - for you and your family

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

As an Overnight Front Desk Agent, you will maintain the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies. An Overnight Front Desk Agent must perform the following tasks to the highest standards:

• Ensure the maintenance of professional financial standards throughout the hotel
• Undertake a review of end-of-day takings against logged reports
• Edit all reports to ensure accuracy and full completion
• Investigate any anomalies found between daily reports and takings
• Train the Night Managers in ensuring the accurate completion of systems and processes
• Assist the Night Manager in emergency situations

During third shift, this individual will be responsible for performing the below tasks to the highest standards:

• Greets and registers guests
• Provides prompt and courteous service
• Checks guests in/out of the hotel
• Resolves guest challenges throughout their stay in the hotel
• Upgrades guests, and promotes hotel services and amenities
• Completes the registration process, codes electronic keys, and makes appropriate selection of rooms based on guest needs
• Promotes and administers Marketing Programs for arriving guests
• Ensures guest knows location of room, and arranges for team member to accompany guest to room
• Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!